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- Tasks: Lead the customer service team to create a seamless luxury shopping experience.
- Company: Join a stunning online fashion and accessories brand known for its elegance.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a luxury brand that values exceptional customer experiences and teamwork.
- Qualifications: Experience in customer service, especially in e-commerce or luxury fashion, is essential.
- Other info: Familiarity with Shopify and Zendesk is a plus; a positive attitude is key!
The predicted salary is between 36000 - 60000 £ per year.
Job Description We have partnered with a beautiful luxury Online fashion and accessories brand who require a Customer Service Manager to deliver an exceptional customer journey experience. You will have a strong background in general E commerce experience, and be able to work efficiently with responses to the customers via Job Purpose via email, bot and live chat, ensuring a seamless luxury customer service experience. Responsibilities: • Deliver exceptional customer service, in keeping with the brands ‘tone of voice’ . • Communicate with customers via instant messages and emails. • Record and act accordingly or advise the wider team on specific or escalating issues. • Track and report on customer metrics to drive improvements in service and user experience. • Implement eCommerce-specific strategies to secure customer retention. • Work closely with internal teams to understand product in depth, and advise on customer views. • Have a background in E commerce, with the ability to update imagery and notifications on site or via socials. • Identify and resolve recurring issues to improve overall customer satisfaction and e-commerce performance. •Ability to train further staff members as/when the team grows. Skills and Experience: • Customer service experience, ideally within ecommerce and/or luxury fashion. • Previous experien…
Customer Service Manager- E Commerce Luxury Brand employer: Bloom Search International
Contact Detail:
Bloom Search International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager- E Commerce Luxury Brand
✨Tip Number 1
Familiarize yourself with the luxury fashion brand's tone of voice. This will help you align your communication style with their expectations, making it easier to deliver exceptional customer service.
✨Tip Number 2
Gain a solid understanding of eCommerce metrics and how they impact customer satisfaction. Being able to discuss these metrics during your interview will demonstrate your analytical skills and commitment to improving the customer experience.
✨Tip Number 3
If you have experience with Shopify and Zendesk, be ready to share specific examples of how you've used these platforms to enhance customer service. This will show that you're not only familiar with the tools but also know how to leverage them effectively.
✨Tip Number 4
Prepare to discuss your approach to training new team members. Highlight any past experiences where you've successfully onboarded staff, as this is a key responsibility in the role and shows your leadership potential.
We think you need these skills to ace Customer Service Manager- E Commerce Luxury Brand
Some tips for your application 🫡
Understand the Brand: Research the luxury fashion brand thoroughly. Familiarize yourself with their tone of voice, customer service philosophy, and product offerings to tailor your application accordingly.
Highlight Relevant Experience: Emphasize your background in eCommerce and customer service, particularly within the luxury sector. Provide specific examples of how you've delivered exceptional customer experiences in previous roles.
Showcase Communication Skills: Demonstrate your excellent communication skills in your application. Use clear and professional language, and consider including examples of how you've effectively communicated with customers via email, chat, or other platforms.
Tailor Your Application: Customize your CV and cover letter to reflect the responsibilities and skills mentioned in the job description. Mention your experience with tools like Shopify and Zendesk if applicable, as this will show you are well-prepared for the role.
How to prepare for a job interview at Bloom Search International
✨Understand the Brand's Tone of Voice
Before the interview, familiarize yourself with the luxury brand's tone of voice. This will help you demonstrate how you can deliver exceptional customer service that aligns with their values and style.
✨Showcase Your E-commerce Experience
Be prepared to discuss your previous e-commerce roles in detail. Highlight specific examples where you improved customer satisfaction or retention, especially in a luxury context.
✨Familiarize Yourself with Tools
If you have experience with Shopify and Zendesk, be ready to talk about how you've used these tools to enhance customer service. If not, consider researching them to show your willingness to learn.
✨Prepare for Scenario Questions
Expect questions about handling difficult customer situations or resolving recurring issues. Think of examples from your past experiences where you successfully navigated such challenges.
