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For Companies At a Glance
- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join SMT GB, a leader in construction equipment services in the UK.
- Benefits: Enjoy 25 days leave, a pension scheme, and wellness support.
- Why this job: Be part of a dynamic team focused on customer satisfaction and technical excellence.
- Qualifications: Must have an engineering qualification and experience in heavy machinery maintenance.
- Other info: Opportunities for overtime and continuous training available.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Field Service Engineer to be based from our Immingham depot. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and return parts in a clean condition at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses.
Requirements
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers.
- Work with a cost-conscious mindset to ensure maximum profitability.
- Ability to problem solve and high level of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest and trustworthy.
- Ability to understand technical literature/systems.
Desirable:
- Experience of Welding and Fabrication.
Benefits
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife - Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield - Cashplan for all employees.
- Family Friendly policies.
- Company events.
Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Volvo construction equipment and its specific maintenance requirements. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your diagnostic skills, especially regarding diesel engines and hydraulics. Being able to discuss your troubleshooting process confidently can set you apart from other candidates.
✨Tip Number 3
Network with current or former Field Service Engineers in the industry. They can provide insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss how you can contribute to revenue opportunities and customer satisfaction. Think of examples from your past experience where you successfully identified additional service needs or improved customer relations.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the repair and maintenance of heavy construction plant. Emphasise your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and electrics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to identify mechanical problems and provide excellent customer service.
Showcase Technical Skills: Clearly outline your advanced diagnostic and troubleshooting skills in your application. Provide examples of how you've successfully resolved technical issues in the past, as this will demonstrate your competence and problem-solving abilities.
Highlight Soft Skills: Don't forget to mention your communication skills and attention to detail. The role requires effective communication with colleagues and customers, so providing examples of how you've successfully collaborated in previous roles can strengthen your application.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Make sure to highlight your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Be prepared to discuss specific examples of your work with diesel engines, hydraulics, and electrics.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully diagnosed and resolved mechanical issues. This will showcase your advanced diagnostic skills and ability to think critically under pressure.
✨Communicate Effectively
Since the role involves liaising with customers and colleagues, practice clear and concise communication. Prepare to explain complex technical concepts in a way that is easy for non-technical individuals to understand.
✨Emphasise a Commercial Mindset
Discuss how you can identify revenue opportunities while providing excellent service. Show that you understand the importance of working within quotations and time guides, and how this contributes to the company's profitability.
