Equine Insurance Team Leader

Salary: Up to £45,000.00 (depending on experience)

Working hours: 35 hours per week

Duration: Permanent

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for an Equine Insurance Team Leader to join our Equestrian Sales Team in their South Ockendon office. The role holder will be responsible for supporting and managing a team of Equine new business staff, including monitoring performance, providing feedback for development and training, and conducting performance reviews. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilities

• Conducting department meetings and keeping regular communication with other departments
• Proactively using the Call Recording System for training and development
• Generating and following up leads from all possible company sources
• Producing relevant statistics as requested by the Directors
• Ensuring all quotations and subsequent business are within the authority binding to us by any insurance company(ies)
• Utilizing outbound phone contact with clients to assist in the conversion of sales
• Maintaining full and accurate information on all enquiries and quotations
• Demonstrating competence in selling all of the company’s scheme products
• Underwriting new business within our delegated authority
• Referring to Insurers where required – outside our delegated authority
• Developing effective and productive behaviour with our capacity providers
• Handling complaints and providing evidence/timeline of events to compliance
• Training and developing the team to achieve levels of authority
• Assisting with competitor ring rounds at least twice a year
• Setting Department KPIs/targets and expectations as well as individual targets
• Carrying out appraisals twice a year for each team member
• Staying aware of market trends and competitor activities
• Preparing monthly reports for Managers meetings and quarterly board reports

Knowledge, skills and experience

• A strong people leader with effective management skills
• Excellent communication, presentation and negotiation skills
• A real team player, willing to support colleagues
• Proven ability to build productive relationships
• Knowledge of the Equine sectors/markets
• Strong technical ability to deal with underwriting referrals
• Practical experience in implementing new initiatives
• Efficiently distributing and prioritising work
• Comfortable with selling and building client relationships
• Proven track record of managing stakeholders at all levels
• Ability to contribute to senior leadership discussions on strategy
• Planning and project management skills
• Able to adjust priorities according to business needs

What we offer

• 28 days annual leave plus bank holidays
• Your birthday off
• An array of health and wellbeing benefits
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Lloyd & Whyte offers a range of specialist insurance services to various clients. Our specialisms range from niche scheme insurance for healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are the UK’s 3rd largest corporate donor. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. At Benefact Group, we are committed to creating an inclusive culture and building an environment where everyone feels valued and respected. If you need any additional support during the recruitment process, please let us know.