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- Tasks: Manage client contracts from onboarding to renewal, ensuring exceptional service and satisfaction.
- Company: We Are Group is a dynamic company focused on delivering outstanding services in the public sector.
- Benefits: Enjoy a competitive salary, benefits package, and the chance to work in a fast-paced environment.
- Why this job: Join a team where your strategic thinking and relationship-building skills can truly make an impact.
- Qualifications: Experience in customer success or contract management, with strong communication and financial skills required.
- Other info: This role offers leadership opportunities and the chance to work closely with internal teams.
The predicted salary is between 36000 - 60000 £ per year.
We Are Group is seeking an experienced Customer Success Manager to oversee the successful delivery of our contracts including His Majesty's Courts and Tribunal Services (HMCTS). In this key role, you will be responsible for managing the full contract lifecycle, from onboarding to renewal, ensuring that our clients receive exceptional service and achieve their desired outcomes. You will act as the primary point of contact for clients, developing strong relationships, ensuring operational excellence, and driving client satisfaction.
Key Responsibilities
- You will lead the strategic delivery of contracts, ensuring that all service commitments, KPIs, and financial targets are met.
- You will build and maintain strong relationships with stakeholders, providing strategic guidance and regular updates on contract performance.
- Financial oversight will be a key part of the role as well as managing budgets, tracking costs, and identifying opportunities to improve profitability.
- You will work closely with internal teams to ensure seamless service delivery, proactively addressing any challenges and ensuring that client satisfaction remains high.
- You will also be responsible for providing leadership and guidance to team members supporting the contracts, setting clear objectives, and ensuring that all team members are trained and equipped to meet contract requirements.
- You will oversee governance and compliance, maintaining accurate records, conducting regular reviews, and ensuring that all activities align with company policies and industry regulations.
About You
We are looking for a commercially minded, results-driven professional with a strong background in customer success, contract management, or account management. You should have experience managing large, complex contracts, ideally within the public sector or legal services. Strong communication and relationship-building skills are essential, along with the ability to work strategically and solve problems proactively. Financial acumen, operational oversight, and team leadership experience are also key to success in this role.
What We Offer
We offer a competitive salary and benefits package, along with the opportunity to work in a fast-paced, high-growth environment where you can make a meaningful impact. If you are a strategic thinker with a passion for delivering outstanding service and building strong client relationships, we would love to hear from you.
Customer Success Manager employer: We Are Group
Contact Detail:
We Are Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the public sector and legal services landscape. Understanding the specific challenges and requirements of these sectors will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in customer success and contract management roles. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at We Are Group.
✨Tip Number 3
Prepare to discuss your experience with managing large contracts. Be ready to share specific examples of how you've successfully navigated challenges, met KPIs, and improved client satisfaction in previous roles.
✨Tip Number 4
Showcase your financial acumen by being prepared to discuss budget management and profitability improvement strategies. Highlight any relevant experiences where you’ve successfully managed costs while maintaining service quality.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, contract management, or account management. Use specific examples that demonstrate your ability to manage large contracts and build strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the role's responsibilities. Mention your experience with financial oversight and operational excellence, and how these skills will benefit We Are Group.
Highlight Key Skills: Emphasise your strong communication and relationship-building skills in your application. Provide examples of how you've successfully led teams and managed complex contracts, particularly in the public sector or legal services.
Showcase Problem-Solving Abilities: Include instances where you've proactively addressed challenges in previous roles. This will demonstrate your strategic thinking and ability to ensure high client satisfaction, which is crucial for the Customer Success Manager position.
How to prepare for a job interview at We Are Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Customer Success Manager role. Familiarise yourself with the key responsibilities, such as managing contracts and ensuring client satisfaction. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Relationship-Building Skills
Since this role involves developing strong relationships with clients, be prepared to discuss specific examples of how you've successfully built rapport in previous positions. Highlight your communication skills and any strategies you've used to maintain client satisfaction.
✨Demonstrate Financial Acumen
As financial oversight is crucial for this position, come ready to discuss your experience with budget management and tracking costs. Be prepared to share examples of how you've identified opportunities to improve profitability in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think of situations where you've had to address challenges proactively and how you ensured operational excellence while maintaining client satisfaction.
