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- Tasks: Become a Field Service Engineer, installing and fixing tech while delivering top-notch customer service.
- Company: Join Virgin Media O2, a leading telecommunications company in the UK.
- Benefits: Enjoy a competitive salary, 25 days leave, and wellbeing perks like BUPA medical coverage.
- Why this job: Experience a dynamic role with a 4-day work week and comprehensive training to kickstart your career.
- Qualifications: Must have a UK Manual driving licence; no prior experience needed, just a passion for problem-solving.
- Other info: Work outdoors, tackle new challenges daily, and build great relationships with customers.
The predicted salary is between 29000 - 36200 £ per year.
Client: Virgin Media O2
Location: London, United Kingdom
EU work permit required: Yes
Job Reference: 073d1ea7f56f
Posted: 16.03.2025
Expiry Date: 30.04.2025
Salary: £29,000 - £36,200 per year
For this position, you must live in one of the following postcodes: EN1, EN2, EN3, EN4, EN7, EN9, EN10, N9, N11, N13, N14, N17, N18, N21, N22.
Join our team of Field Service Engineers (internally you’ll be known as a Field Technician) and earn a competitive salary of £29,000 plus £2,500 London Weighting Allowance, plus overtime (on average £4,700) and performance-based commission of £2,500. We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10 hour shifts. No two days are the same, so you will always be learning and finding new challenges.
Responsibilities:
- Be the expert in installations, fixing faults and delivering great customer service
- Diagnose errors and technical problems and determine appropriate solutions
- Document processes and follow company standard procedures and protocols
- Collaborate with the technical team and share information across the organisation.
The must haves:
- A UK Manual driving licence with no more than 8 points
The other stuff we are looking for:
- Be comfortable working at heights and outside in all weathers
- Someone who enjoys problem solving and finding suitable solutions for customers
- An individual who can build great relationships with customers
- An organised individual with a customer-focus, who is motivated to help
What's in it for you:
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
- 25 days of annual leave, including your birthday and all UK bank holidays
- A first-rate pension programme with up to 10% matching contributions
- The ability to buy and sell up to 5 days of leave to suit your individual needs
- Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
Field Service Engineer - North London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Familiarise yourself with Virgin Media O2's services and products. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former Field Service Engineers at Virgin Media O2. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the role and the company culture, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves diagnosing errors and technical problems, think of specific examples from your past experiences where you've successfully resolved issues, even if they are not directly related to engineering.
✨Tip Number 4
Showcase your customer service skills. This position requires a strong focus on customer relationships, so be ready to share instances where you've gone above and beyond to assist customers or clients in previous roles.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Field Service Engineer. Tailor your application to highlight how your skills and experiences align with what Virgin Media O2 is looking for.
Highlight Relevant Skills: Even if you lack direct experience, emphasise transferable skills such as problem-solving, customer service, and teamwork. Mention any relevant training or certifications that could support your application.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work for Virgin Media O2 and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Field Service Engineer. Familiarise yourself with installation processes, fault diagnosis, and customer service expectations. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, even if they aren't directly related to engineering. Employers love to see candidates who can think on their feet and come up with effective solutions, especially in a customer-focused role.
✨Demonstrate Your Customer Focus
Since this role involves a lot of interaction with customers, be ready to discuss how you build relationships and ensure customer satisfaction. Share any relevant experiences where you went above and beyond to help someone.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programmes, and team dynamics. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
