Project Manager

The role holder is expected to be a lead ‘delivery partner’ to the Executive leadership by leading E2E delivery plans across Business, Operations and IT; managing the complex set of inter dependencies a programme(s) of this scale brings, as well as ensuring a holistic operation model and business design. It is expected that the role holder is able to constructively challenge conventional thinking, ensuring the Voice of the Customer is embedded in the business design and then helping to shape, prioritise and lead the execution with a focus on delivering the desired customer, colleague, operational and financial outcomes. Strong communication and change leadership skills are required., * Support business leadership in originating, managing and leading change.

• Lead stakeholders and business partners, building strong working relationships. Foster open and honest communication which anticipates stakeholder expectations.

• Shape plans and drive programme delivery model working closely with Technology

• Understands the importance of solution design quality; manages all stakeholders through design-led change approach

• Actively manage and co-ordinate the delivery, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits

• Oversee the tracking of risks, issues and dependencies, assess impact on the change strategy and take action to minimise impact

• Drive the delivery of highly complex and business critical change effort in accordance with existing industry best practices and methodologies

• Set the pace and operating rhythm, driving a culture of high performance and achievement; removing barriers to successful change

• Manage, measure, and track change projects to ensure all agreed costs, quality and delivery commitments

• Proactively monitor areas of concern and risks within the team and provide recommendation to mitigate them to ensure SLAs of delivery are met

• Ensure adherence to Group standard governance and use defined standards, frameworks and tools

• Act as a Line Manager to Transformation colleagues and be experienced in 3rd party management

• Demonstrate financial acumen to develop business case, including investments, detailed benefits and link to overall finances of the business.

• Build collaborative multi-functional change teams which bring together the required business and functional expertise

• Ensure programmes have sufficient resources

• Promote a positive work culture based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity

• Promote an environment of inclusion, diversity, collaboration and trust within the Group

• Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy

• Outstanding understanding of Group structures, values, behaviors, processes and objectives

• Strong intimate knowledge of various Global business’s and functions

• Good working knowledge of functional area in an operational or consulting capacity

• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance

• Very strong knowledge of the external environment – regulatory, political, competitors, innovation etc.

• Outstanding knowledge of Transformation – functionally, operationally and financially, * Proven experience of positive, challenging interactions with Senior Executives across the group

• Proven ability in working across multi-disciplinary and multi-cultural diverse work environments

• Strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and conclusions

• Proven ability in successfully identifying, designing and implementing large-scale, complex global / regional change initiatives

• Proven experience of operating iterative delivery techniques at scale

• Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business

• Evidence of successfully managing financial plans

• Successful experience in developing and retaining critical talent and building an effective leadership team

Capabilities

• Outstanding relationship management and influencing skills – up to Board level

• The ability to recognise structural issues within the organisation, functional interdependencies and cross-silo redundancies

• The ability to apply architectural principles to business solutions

• The ability to visualise and create high-level models that can be used in future analysis to extend and mature the business architecture

• Experience modelling business processes using a variety of tools and techniques

• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels

• High level of drive and motivation to ensure successful delivery of complex transformational initiatives

• Ability to leverage resources available to achieve goals

• Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities

Qualifications and Accreditations

• Degree in related field or commensurate practical experience

• Industry recognized technical certifications i.e. PMP, CBAP, MSP, Change Management, ACP (Optional), Master Black Belt – Six Sigma (Optional), TOGAF (Optional), Agile, Scaled Agile SaFE (optional)