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For Companies At a Glance
- Tasks: Support customers with inquiries and technical advice on DC battery systems.
- Company: Join a dynamic e-commerce business specialising in electrical components.
- Benefits: Enjoy 25 days holiday, health cash plan, and a discretionary annual bonus.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive team environment.
- Qualifications: GCSEs in English, Maths, and Physics; customer support experience preferred.
- Other info: Training provided for technical knowledge; Monday to Friday, 9am to 5pm.
The predicted salary is between 22400 - 25200 £ per year.
Are you technically minded? Do you have experience with DC battery systems personally or professionally? If so, this could be the role for you. My client, an e-commerce business retailing specialist electrical components and accessories, is looking for a conscientious and proactive Customer and Sales Support Agent. This is a customer-facing role in a small but busy business dealing with pre and post sales enquiries. The role requires the successful candidate to learn various aspects of DC battery systems and related equipment to advise customers. Training will be given, but it is essential that you have an interest in technical subjects and can learn quickly.
Job Specification
- Days/Hours: Mon-Fri | 9:00am - 5:00pm
- Salary: £28-30k dependent on experience
- Benefits: Group Life Assurance / Health Cash Plan / 10% Employer Pension Contribution / 25 days holiday / Discretionary annual bonus
Responsibilities and duties:
- Answer general customer support enquiries via telephone/e-mail/chat
- Chase delivery issues with couriers
- Deal with amendments to customer orders
- Manage product returns and warranty issues
- Process refunds
- Answer technical queries and offer pre-sales product advice via telephone/e-mail/chat
- Recommend products and advise on suitability
- Carry out basic technical calculations
- Take customer orders and card payments via phone
- Prepare quotations and proforma invoices
- Assist customers with post-sales tech support
Reporting to: The Director
Person Specification
- Qualifications: Good passes in English, Maths & Physics at GSCE as a minimum
- Key skills:
- Strong communication skills & confident talking with customers on the phone
- Ability to grasp technical detail/concepts and understand the product range to advise customers (training will be provided)
- Conscientious, professional, and able to integrate well into a small team
- Must have a high energy approach and work with a sense of urgency
- Good written and verbal English language skills
- Good arithmetic and numeracy skills
- Proficient in MS Office suite of products
Customer and Sales Support Agent employer: Downtown Recruitment
Contact Detail:
Downtown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Sales Support Agent
✨Tip Number 1
Familiarise yourself with DC battery systems and related equipment before your interview. This will not only show your genuine interest in the role but also help you answer technical queries confidently.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and professionally is key.
✨Tip Number 3
Demonstrate your ability to learn quickly by preparing examples from your past experiences where you had to grasp new concepts or technologies. This will highlight your adaptability and eagerness to grow.
✨Tip Number 4
Showcase your teamwork skills during the interview. Since you'll be working in a small team, emphasising your ability to collaborate and support your colleagues will make you a more attractive candidate.
We think you need these skills to ace Customer and Sales Support Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous customer support experience or technical knowledge you have, especially related to DC battery systems or similar products. This will show the employer that you have a solid foundation for the role.
Show Your Technical Interest: In your application, express your enthusiasm for technical subjects and your willingness to learn. Mention any personal projects or experiences that demonstrate your interest in how things work, as this aligns with the job requirements.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Highlight your communication skills, ability to work in a team, and any relevant qualifications in English, Maths, and Physics.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you are a good fit for the Customer and Sales Support Agent role. Use specific examples from your past experiences to illustrate your skills and how they relate to the responsibilities of the position.
How to prepare for a job interview at Downtown Recruitment
✨Show Your Technical Interest
Make sure to express your enthusiasm for technical subjects during the interview. Share any personal experiences or projects related to DC battery systems or similar technologies, as this will demonstrate your genuine interest and ability to learn quickly.
✨Prepare for Customer Scenarios
Think about common customer support scenarios you might encounter in this role. Prepare examples of how you would handle pre and post-sales enquiries, delivery issues, or technical queries. This will show that you understand the responsibilities of the position.
✨Brush Up on Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you can engage effectively with customers.
✨Familiarise Yourself with the Product Range
Before the interview, take some time to research the types of products the company sells. Understanding their offerings will help you answer questions more effectively and show that you're proactive and ready to contribute from day one.
