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- Tasks: Lead and grow strategic accounts across the UK and Europe, driving revenue and client satisfaction.
- Company: Navro is a pioneering B2B payments startup transforming global transactions for businesses.
- Benefits: Enjoy 26 days annual leave, private healthcare, flexible working, and engaging training opportunities.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of payments.
- Qualifications: Strategic thinkers with strong negotiation skills and a passion for problem-solving are ideal.
- Other info: This role offers a unique chance to build something from the ground up in a dynamic startup.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, UK (Hybrid: 2 days in the office) Company: Navro – Pioneering the Future of Payments
Not Your Typical Senior Strategics Accounts Manager Role
This isn\’t just another leadership position. No legacy systems. No corporate red tape. No coasting.
This is about building something from the ground up. Fast.
We\’re Navro, a rapidly scaling B2B payments startup, and we\’re looking for a bold, strategic, and hands-on Senior Strategic Accounts Manager to own and grow our key customer relationships across the UK and Europe in the Payroll, Employer of Record and workforce payments space. This is your chance to work directly with high-value clients, drive revenue growth, and shape how we scale our strategic accounts function.
You won\’t just be inheriting an existing book of business – we want you to challenge, improve, and create meaningful partnerships that drive mutual success. You will have the freedom to make real, impactful decisions from day one. This isn\’t a passenger role. We\’re bringing you in for your expertise, your strategic mindset, and your relentless drive to build and grow our relationships.
Who We Are
We are transforming payments for global platforms and e-commerce businesses. As the world\’s first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross-border workforce payments are slow, expensive, and outdated. We can\’t be. Businesses rely on us to pay their people accurately and on time – contractors, freelancers, and employees across the globe. When we say we\’ll deliver, failure isn\’t an option. If we don\’t do what we said we would, people don\’t get paid – not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. No excuses. No passengers. No tolerance for politics or mediocrity.
Requirements
What This Role Demands:
You Own It – You\’re accountable for every client relationship, every revenue target, and every outcome. If an account isn\’t growing, you figure out why and fix it.
You Ask the Hard Questions – You challenge assumptions, push boundaries, and make us better. Why is churn happening? How do we create more value for our clients?
You Fix What\’s Broken – No waiting for permission. If a process is clunky or an account strategy isn\’t working, you take the initiative to improve it.
You\’re Hands-On – One minute, you\’re leading a high-stakes negotiation; the next, you\’re digging into account data to identify opportunities.
You Thrive in Chaos – Startups are messy. Priorities shift, deals evolve, and ambiguity is constant. You bring clarity and get results.
You Handle the Pressure – Fast-paced. High stakes. You balance multiple high-value clients, manage tight timelines, and keep moving forward.
You\’re Here for the Journey – This is career-defining. It\’s hard, rewarding, and not for the faint-hearted. If you\’re ready to grow alongside Navro, let\’s build something amazing together.
What You\’ll Be Doing:
- Define and lead strategies to grow and manage a portfolio of Navro\’s strategic accounts in the UK/Europe.
- Be the primary point of contact for assigned strategic accounts, ensuring client satisfaction and long-term success.
- Develop a deep understanding of clients\’ business models, including payroll and pension operations, identifying growth opportunities and delivering tailored solutions.
- Collaborate with cross-functional teams (Commercial, Product, Marketing, and Client Solutions) to deliver seamless account management and customer success.
- Design and execute account strategies that align with clients\’ objectives, focusing on maximising customer value and driving revenue growth.
- Analyse account performance metrics, providing actionable insights to inform strategy and decision-making.
- Lead contract negotiations, renewals, and proposal development, ensuring win-win outcomes for both Navro and the client.
- Build and maintain strong stakeholder relationships across client organisations, supported by comprehensive stakeholder mapping.
- Represent Navro at client meetings, industry events, and conferences, identifying growth opportunities and strengthening relationships with key decision-makers.
- Share best practices and provide mentorship to team members, fostering a collaborative and growth-oriented environment.
- Travel as needed to support client relationships and industry events.
What We\’re Looking For:
Strategic Thinker – You understand enterprise clients\’ long-term needs and develop tailored strategies to drive value.
Client Champion – You\’re the go-to person for questions on strategic accounts, always advocating for the end-to-end customer experience.
Negotiation Expert – You lead high-stakes discussions and craft win-win agreements with key stakeholders.
Detail-Obsessed – You track performance metrics, identify growth opportunities, and execute flawlessly.
Collaborator Extraordinaire – You work seamlessly across teams, ensuring a smooth and successful account strategy.
Problem Solver – You have strong analytical and problem-solving skills and a solid understanding of payments, payroll, or pensions.
Why Navro?
- Lead and Shape the Future:This is your chance to build and grow a market from zero to one.
- Make Real Impact: Your decisions will directly shape Navro\’s growth journey.
- Innovative Environment: Be at the forefront of Fintech innovation and payments disruption.
- Career-Defining Role:This isn\’t just another job. It\’s a legacy.
Ready to Build Something Big?
This is your chance to leave your mark. If you\’re ready to lead, build, and grow with the intensity that only startups offer, we want to hear from you.
Apply now and be part of Navro\’s journey to revolutionise payments with us.
Benefits
As part of this role you will receive the following:
- You will enjoy 26 days of annual leave (excluding Bank holidays)
- Volunteering & Compassionate leaves
- Maternity and Paternity leaves
- Private Healthcare
- Company Options Scheme
- Team socials
- For those London Based 2-3 days per week in office
- Comprehensive, interactive & engaging Training – Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
- Career frameworks
- Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice
- Working in a diverse and inclusive environment where we ensure that our people thrive
Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Senior Strategic Accounts Manager employer: Navro
Contact Detail:
Navro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Strategic Accounts Manager
✨Tip Number 1
Familiarise yourself with the B2B payments landscape, especially focusing on cross-border transactions. Understanding the challenges and innovations in this space will help you engage meaningfully with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the fintech industry, particularly those involved in payments and account management. Attend relevant events or webinars to build connections that could lead to referrals or insights about the role and company culture at Navro.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully navigated complex client relationships or improved account strategies. This will highlight your hands-on approach and ability to thrive in a fast-paced environment.
✨Tip Number 4
Research Navro's current strategic accounts and their business models. Being able to discuss how you can add value to these accounts will set you apart and show that you're proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Senior Strategic Accounts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of a Senior Strategic Accounts Manager. Focus on your achievements in client relationship management, revenue growth, and strategic thinking.
Craft a Compelling Cover Letter: Use your cover letter to showcase your understanding of Navro's mission and how your skills can contribute to their goals. Be bold and express your enthusiasm for building something from the ground up.
Highlight Problem-Solving Skills: In your application, emphasise your analytical abilities and problem-solving skills. Provide examples of how you've tackled challenges in previous roles, especially in fast-paced environments.
Showcase Collaboration Experience: Demonstrate your ability to work across teams by sharing specific instances where you collaborated with different departments to achieve a common goal. This is crucial for the role at Navro.
How to prepare for a job interview at Navro
✨Show Your Strategic Thinking
Prepare to discuss your approach to developing tailored strategies for enterprise clients. Be ready to share examples of how you've identified growth opportunities and delivered value in previous roles.
✨Demonstrate Your Problem-Solving Skills
Expect to face questions that challenge your analytical abilities. Think of specific instances where you've tackled complex issues, particularly in payments or account management, and be prepared to explain your thought process.
✨Highlight Your Negotiation Expertise
Since this role involves high-stakes negotiations, come equipped with examples of successful negotiations you've led. Discuss how you achieved win-win outcomes and maintained strong relationships with stakeholders.
✨Emphasise Your Hands-On Approach
This position requires a proactive mindset. Be ready to talk about times when you took the initiative to improve processes or drive results without waiting for permission. Show that you're not afraid to roll up your sleeves.
