Engineering Supervisor

BGIS is a leading provider of customised facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

SUMMARY

The Supervisor provides leadership, management, and development of a defined team ensuring operational commitments are met and exceeded. The role will require close liaison with employees, clients, and internal senior managers. The operation should be proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved.

KEY DUTIES & RESPONSIBILITIES

• Responsible for the H&S of the sites and engineers.
• On-site HV and LV Authorised Person when qualified and on Shift.
• To proactively check the operation of the Permit to Work system in accordance with BGIS Quality, Health & Safety procedures and client requirements, especially with regards to sub-contractors adherence to RAMS.
• To proactively check the operation of the LOTO system in accordance with BGIS Quality, Health & Safety procedures and client requirements.
• Ensure that sub-contractors perform to meet the requirement of the contract.
• Administer subcontractor work approvals and safe operation while repair or service is carried out on site.
• Undertake other tasks as defined and requested by site management.
• To undertake annual appraisals of shift technicians once you have completed the BGIS Appraisal and Development training course.
• Ensure an awareness and compliance to the contractual KPI’s/SLA’s.
• Ensure the Computer Based Maintenance system, e.g., Maximo, Concept, etc. is kept up to date and that PPM and reactive tickets are closed out with accurate data captured.
• Work closely with the Area Contract Manager to ensure that the service levels are maintained to a consistently high level.
• Support the Contract Support in achieving high levels of customer satisfaction.
• Responsible for Statutory & Code compliance of sites.
• Ensure engineers are fully equipped to carry out daily tasks.
• Plan PPM schedules for sites to ensure an even workload in conjunction with the Area Contract Manager.
• Ensure PPM is carried out in accordance with manufacturer’s guidelines.
• Responsible for the return of PPM and work-related documentation.
• Man Management of Day Engineers and Shift team members.
• Ensure all sites have accurate asset registers and are labelled accordingly.
• Responsible for the fast and effective procurement of materials and services.
• Proactively source additional works and raise quotations.
• Provide technical support to engineers, helpdesk, and clients.
• Investigate and report on major Operational incidents.
• Ensure all callouts are attended to, in conjunction with the helpdesk.
• Promote H&S culture across the whole team.
• Assist engineers carrying out PPM where required.
• Ensure regular communication with the engineering team.
• Ensure weekly tasks have been completed and assist site manager to produce reports on delivery.
• Ensure customer service levels are maintained.
• Ensure uniforms are being worn and are in good condition.
• Ensure all 3rd party contract works have been carried out.
• Attend all statutory works to understand how they are conducted and supply feedback.
• Quoted works that are not approved by FM and could have a business impact should be escalated.
• First point of contact for all in-hour shift issues and concerns.
• First point of contact on the escalation path for all mechanical incidents.
• Responsible for the production and distribution of a weekly report in conjunction with the Area Contract Manager.
• Carry out any reasonable management request.

KNOWLEDGE & SKILLS

• Managerial experience at Manager or Supervisor level within an Engineering business is essential.
• Practical experience in supervising and managing a team conducting engineering works.
• Technical experience in building services.
• Delivery of wider facilities management services (Desirable).
• The development and review of teams, appraisal, and the application of effective people management practice (Desirable).

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!