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- Tasks: Lead improvements for the iTrent HR & payroll system and support users effectively.
- Company: Join a team dedicated to enhancing technology for local communities and vulnerable residents.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team focused on accessibility and excellent customer service.
- Qualifications: Experience in application support and a passion for improving digital tools are essential.
- Other info: Immediate start available for a 3-6 month contract.
The predicted salary is between 60000 - 84000 £ per year.
Experienced ITrent Application Support Analyst required for an immediate start!
Overview:
- 3-6 months
- Hybrid working
- £448.65 per day
- Inside IR35
- Immediate start
Duties:
As a Senior Digital Analyst in the ICT Enterprise Systems Team, you will lead on the continuous improvement of a key business critical system - iTrent. The team maintains and develops systems and solutions to meet the needs of local people, businesses, and council staff. This includes technology which serves some of our most vulnerable residents. Our mission is to deliver fit for purpose systems and guidance, high standards of accessibility, availability, usefulness, and excellent customer service. We are looking to fill a Senior position primarily to support iTrent, our HR & payroll system.
Your key responsibilities will include:
- Support, maintain, and develop iTrent and Talentlink.
- Working as part of a multi-disciplinary product team to improve and integrate technology and other systems in a secure and robust manner.
- Support users to get full value from digital tools, helping them find the simplest, most secure way of achieving their goals.
- Ensure systems and services are functional, operational, secure, and provide good customer journeys.
- Reporting requirements - manage and coordinate the collation of workforce information and analysis, produce reports, datasets, and dashboards using a wide range of data.
- Liaise with internal teams (e.g. Google support team for SSO deployment) or external software vendors about the development of system enhancements to overcome known problems or fulfil new user requirements.
- Develop and improve internal processes between HR and other systems that have touch points in order to streamline the starters, movers, and leavers process.
- Champion the adoption of best practice and methodologies within the organisation.
- Build relationships with key stakeholders to establish best practices in service delivery.
If you feel that you fit the above criteria and have relevant experience, please send your CV.
ITrent Application Support Analyst employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITrent Application Support Analyst
✨Tip Number 1
Familiarise yourself with iTrent and its functionalities. Understanding the system inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees who have worked with iTrent. They can provide valuable insights into the company culture and specific challenges faced in the role, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your experience with data reporting and analysis. Highlight any relevant projects where you've managed datasets or created dashboards, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your ability to work collaboratively in a multi-disciplinary team. Be ready to share examples of how you've successfully partnered with different departments to improve processes or systems.
We think you need these skills to ace ITrent Application Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an ITrent Application Support Analyst. Familiarise yourself with iTrent and its functionalities, as well as the key skills required for the role.
Tailor Your CV: Customise your CV to highlight relevant experience in supporting HR and payroll systems, particularly iTrent. Emphasise your ability to improve system functionality and user experience, as well as any experience with data reporting and analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully supported users or improved systems in previous roles, and express your enthusiasm for contributing to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Investigo
✨Understand iTrent Inside Out
Make sure you have a solid understanding of the iTrent system, its functionalities, and how it integrates with other systems. Be prepared to discuss your previous experiences with iTrent and how you've supported or improved its use in past roles.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've tackled challenges in previous positions, especially those related to HR and payroll systems. Highlight your ability to analyse issues and implement effective solutions that enhance user experience.
✨Emphasise Collaboration and Communication
Since the role involves liaising with various teams and stakeholders, demonstrate your ability to work collaboratively. Share instances where you've successfully communicated complex information to non-technical users or worked within a multi-disciplinary team.
✨Prepare for Reporting and Data Analysis Questions
Given the emphasis on reporting and data management in the job description, brush up on your skills in producing reports and dashboards. Be ready to discuss tools you've used and how you've ensured data accuracy and relevance in your analyses.
