IT Field Delivery Engineer

We are actively building diverse teams and welcome applications from everyone.

Location: Slough

Contract Type: Permanent

Salary Package: £26,000 plus large company benefits

Hours: 9.00 am - 8.00 pm Friday, Saturday, Monday; 10.00 am - 6.30 pm Sunday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role Purpose

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role.

Key Responsibilities

• Practice quick win processes.
• Repair, diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
• Perform desk side support to SCC clients as requested.
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or unplanned absence.
• Achieve KPI target of 5 visits/fixes per day.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Carry out any other reasonable request from your line management.
• Be able to do customer rebuilds and configuration to desk.
• Carry out AV repairs and Printer repairs.
• Carry out IMAC projects with little supervision.
• Participate in 24/7 coverage via a rota system.
• Act as mentor to Grades 1 through to 3 Engineers.
• May be expected to train on new technologies such as AV or Cisco.
• May be expected to step in for FDM on occasion and/or to project manage.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Must be professional and presentable at all times.
• Must have full UK driving Licence where required to perform the role.
• Respond to any requests for information from your line management in a timely manner.
• Work a certain amount of overtime when required to do so.
• Be familiar with customer policies and processes where applicable.
• Be approachable and accepting of training requirements in relation to the role.
• Maintain the skills and knowledge required to perform the role to the required standard.
• Embrace new technologies and adapt to change.
• Company assets to be maintained in good working order and good general condition.

Skills And Experience

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer facing skills.
• Will be required to be self-motivated with good organisational skills and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+ qualification or have the equivalent knowledge/experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.