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- Tasks: Lead telephony projects and ensure smooth communication services for 3,500 users.
- Company: Join a dynamic team supporting a high availability Avaya Aura solution.
- Benefits: Enjoy hybrid work options with 2 days in the Belfast office.
- Why this job: Be part of impactful projects while developing your tech skills in a supportive environment.
- Qualifications: Experience with IP Telephony, Avaya products, and ITIL processes is essential.
- Other info: Initial 4-month role with a strong chance of extension.
The predicted salary is between 48000 - 72000 £ per year.
My client operates a high availability Avaya Aura solution, Avaya’s core enterprise communications platform supporting a full unified communications and contact centre solution utilizing SIP architecture. This platform operates on a 24x7x365 basis to underpin services to the public, supporting 3,500 unified communications users and 200 concurrent contact centre agents across 6 locations. Key Responsibilities: Ensure all incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if necessary. Manage change and problem management processes. Lead telephony and unified communication projects, upgrades, and migrations. Establish and maintain strong working relationships with internal and external customers. Create, edit, and develop technical documentation and end-user guides. Learn new technologies and understand business challenges. Perform other IT-related duties as allocated by IT Team management. Required Experience: Experience with IP Telephony Technology including call routing, contact centre solutions, and reporting. Managing IT projects, upgrades, and migrations. Knowledge of Avaya products and setup. Supporting and troubleshooting LAN and WIFI networks. Experience with ITIL processes including Incident Management, Service Request Management, Change Management, Problem Management, and Continual Service Improvement. This role will be a hybrid role with 2 days from the office in Belfast. Although the role is initially for a 4-month period there is a high possibility of extension. If you’re interested in this role, please forward an up-to-date copy of your CV or call me on . If this job isn’t quite right for you, but you are looking for a new position, please contact me for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be Skills: IP Telephony Avaya Aura ITIL processes Benefits: Work From Home
Lead ICT Telephony Unified Comms Analyst employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead ICT Telephony Unified Comms Analyst
✨Tip Number 1
Familiarize yourself with Avaya products and their setup. Since this role requires knowledge of the Avaya Aura solution, understanding its architecture and functionalities will give you a significant advantage during discussions.
✨Tip Number 2
Highlight your experience with ITIL processes. Be prepared to discuss specific instances where you've successfully managed incidents, service requests, or changes, as this is crucial for the role.
✨Tip Number 3
Showcase your project management skills. Since leading telephony and unified communication projects is a key responsibility, be ready to share examples of past projects you've managed, focusing on outcomes and challenges overcome.
✨Tip Number 4
Emphasize your ability to build strong relationships. This role involves working closely with internal and external customers, so think of ways to demonstrate your interpersonal skills and how you've successfully collaborated in previous roles.
We think you need these skills to ace Lead ICT Telephony Unified Comms Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and required experience. Tailor your application to highlight how your skills and experiences align with the needs of the role.
Highlight Relevant Experience: In your CV, emphasize your experience with IP Telephony Technology, Avaya products, and ITIL processes. Provide specific examples of projects you've managed or contributed to that relate to telephony and unified communications.
Technical Documentation Skills: Since the role involves creating and editing technical documentation, mention any relevant experience you have in this area. Include examples of guides or documentation you've developed in previous roles.
Professional Relationships: Demonstrate your ability to establish and maintain strong working relationships. In your cover letter, share instances where you've successfully collaborated with internal and external stakeholders to achieve project goals.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with IP Telephony Technology, especially with Avaya products. Highlight specific projects where you managed upgrades or migrations, and be ready to explain the challenges you faced and how you overcame them.
✨Demonstrate Your Problem-Solving Skills
Since the role involves managing incidents and service requests, share examples of how you've successfully resolved issues within SLAs. Discuss your familiarity with ITIL processes and how you've applied them in previous roles.
✨Emphasize Communication and Relationship Building
This position requires strong relationships with internal and external customers. Prepare to talk about how you've established and maintained these relationships in past roles, and provide examples of effective communication strategies you've used.
✨Stay Updated on New Technologies
Express your enthusiasm for learning new technologies and understanding business challenges. Mention any recent training or certifications you've pursued that relate to unified communications or telephony solutions.
