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For Companies At a Glance
- Tasks: Lead operations across customer support, technical support, and project delivery.
- Company: Join a top-tier organisation in the financial services sector.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for professional growth.
- Why this job: Be part of a dynamic leadership team making impactful decisions.
- Qualifications: Experience in people management, strategy design, and technology oversight required.
- Other info: Advanced Excel skills and knowledge of SQL/PowerBI are essential.
The predicted salary is between 64000 - 96000 £ per year.
Operations Manager – £80,000 – £90,000 + bonus
We are working with a leading organisation who are looking for an Operations Manager, with experience in the financial services sector to take on the leadership of 5 operational areas across the business. These teams manage all customer queries, from technical support through to project delivery.
The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills And Experience
- Someone who has experience of full people management from carrying out appraisals to setting objective down to day-to-day management.
- Strong knowledge of FCA rules and regulations, this is essential.
- Someone who has experience of designing and implementing strategies, aimed at improving customer satisfaction from implementation of systems through to training.
- Full responsibility for leading projects through to completion, setting SLAs, ensuring they are met.
- Full responsibility for managing technology and other 3 rd party partners.
- Have ownership of departmental budgets.
- Advanced Excel with some knowledge of SQL and PowerBI
- Solid grasp of technology, someone who can understand systems and identify enhancements.
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Operations Director employer: Iovendo
Contact Detail:
Iovendo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Familiarise yourself with the latest FCA regulations and financial services trends. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the financial services sector, especially those in operations roles. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and projects in the past. Highlight your experience with setting SLAs and improving customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Brush up on your Excel, SQL, and PowerBI skills. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates and show your readiness for the technical aspects of the job.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the financial services sector, particularly with FCA regulations. Emphasise your skills in people management, project delivery, and strategy implementation.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Operations Director role. Discuss your experience in improving customer satisfaction and managing technology and third-party partners.
Showcase Relevant Skills: Highlight your advanced Excel skills and any knowledge of SQL and PowerBI. Provide examples of how you've used these tools to enhance operational efficiency in previous roles.
Demonstrate Leadership Experience: Include specific examples of your leadership experience, such as conducting appraisals and setting objectives. Show how you've successfully led projects to completion and managed departmental budgets.
How to prepare for a job interview at Iovendo
✨Showcase Your Leadership Skills
As an Operations Director, you'll be part of the leadership team. Be prepared to discuss your experience in people management, including how you've conducted appraisals and set objectives for your team. Share specific examples that highlight your ability to lead and inspire others.
✨Demonstrate Strategic Thinking
The role requires developing and implementing strategies to improve customer satisfaction. Come equipped with examples of past strategies you've designed and the impact they had. Discuss how you approach problem-solving and decision-making in a strategic context.
✨Familiarise Yourself with FCA Regulations
Since the position is within the financial services sector, it's crucial to have a solid understanding of FCA regulations. Brush up on relevant regulations and be ready to discuss how you've navigated compliance in previous roles, ensuring operational excellence while adhering to legal standards.
✨Highlight Your Technical Proficiency
Advanced Excel skills are a must, along with some knowledge of SQL and PowerBI. Be prepared to discuss how you've used these tools in your previous roles to analyse data and drive operational improvements. If possible, bring examples of reports or dashboards you've created.
