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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join Ryman, a historic retail brand committed to diversity and inclusion since 1893.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Be part of a culture that values coaching, teamwork, and customer loyalty.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: Opportunity to shape the future of a well-respected brand with a rich heritage.
The predicted salary is between 30000 - 42000 £ per year.
Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty. Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required. Manage and minimise all controllable costs efficiently and within planned budgets. Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours. Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets. Drive a culture of coaching and development within the store.
Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.
Store Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Ryman's values and behaviours. Understanding the company's commitment to diversity and inclusion will help you align your approach during interviews and discussions, showcasing that you share their vision.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints in the past. Being able to demonstrate your conflict resolution skills will show that you're capable of maintaining excellent customer service, which is crucial for a Store Manager.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current best practices will not only impress during your interview but also help you articulate how you can drive a culture of excellent service within the store.
✨Tip Number 4
Network with current or former employees of Ryman or similar retail environments. Gaining insights from their experiences can provide you with valuable information on what the company values in a Store Manager and how to stand out as a candidate.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations of a Store Manager. Tailor your application to highlight relevant experiences that demonstrate your ability to handle customer complaints, drive customer loyalty, and manage store operations.
Showcase Leadership Skills: Emphasise your leadership experience in your CV and cover letter. Provide examples of how you've successfully recruited, developed, and retained team members, as well as how you've driven a culture of coaching and development in previous roles.
Highlight Customer Service Experience: Since the role focuses on excellent customer service, include specific instances where you have gone above and beyond to meet customer needs. Mention any relevant metrics or KPIs you have achieved in past positions to demonstrate your impact.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for this position at Ryman. Use keywords from the job description, such as 'customer loyalty', 'KPI targets', and 'controllable costs', to ensure your application stands out to hiring managers.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
As a Store Manager, you'll need to demonstrate your ability to handle customer complaints and drive loyalty. Prepare examples of how you've successfully resolved issues in the past and how you foster a positive customer experience.
✨Understand Sales and KPI Targets
Familiarise yourself with common sales metrics and key performance indicators relevant to retail. Be ready to discuss how you have previously met or exceeded these targets and how you plan to support your team in achieving them.
✨Emphasise Team Development
Highlight your experience in recruiting, developing, and retaining talent. Discuss specific strategies you've used to coach team members and create a culture of continuous improvement within your previous roles.
✨Demonstrate Financial Acumen
Be prepared to talk about how you've managed budgets and controlled costs in past positions. Share examples of how you've effectively planned resources to ensure profitability while maintaining high standards of service.
