Lead - Delivery Transformation - L2

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Title: Lead – Delivery Transformation – L2

Requisition ID: 46802

City: London

Country/Region: GB

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description

Role Purpose

The purpose of the role is to lead the automation initiatives including Holmes within the client accounts of a vertical for service line offerings to increase the efficiency and productivity.

Responsibilities

1. Lead configuration of applications through subject knowledge and standardize models
2. Review and stay abreast with current and upcoming trends in automation technology and best practices as well as account delivery processes and requirements in the BU/ DU
3. Develop and review the Account Automation Plans for each account in the BU in consultation with the Account Partners and Delivery teams
4. Evaluate client/BU needs, develop configurations that support business processes
5. Support the Account and delivery teams in presenting the business case for the automation to the client and seek approval
6. Audit configuration items to verify conformance to specifications, drawings and interface control documents, and other contractual requirements
7. Develop scalable standards of dashboard and process support system for active automation monitoring
8. Develop Statements of Work for requested customization of reports/ software/ technology and add-ons as required
9. Maintain all related documentation, schematics, models and keeps control drawings updated
10. Serve as the project’s technical point of contact to implement and manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information

1. Coordinate with the teams for product development and support automation and governance
2. Understand the overall infrastructure landscape by reviewing the current solutions at play within various accounts in the BU
3. Identify and implement innovative solutions to present and future customer needs including deriving requirements from customer interactions, internal as well as external
4. Review the automation projects on progress and resolve complex escalations related to operations, production, quality control, schedules and maintenance
5. Set configuration policies and procedures and process for documentation/ knowledge management of the automation projects and review adherence to processes and standards established
6. Prepare customer/teams for successful rollouts of the application. Ensure effective transfer of information learned in training to the work environment and during deployment to the client location
7. Advise on the setup and development of procedures and the integration of business rules into the system
8. Provide support for online demonstrations, training, and support for new and existing customers on automation platform

1. Enable Delivery Teams by providing optimal delivery solutions
2. Oversee the installation, maintenance and troubleshooting of software opacity, integrating products, technologies, infrastructure and process applications
3. Manage all the alignment across timelines and products with policies and procedures followed and ensure quality assurance
4. Actively participate in the resolution of any such problems through the exercise of independent judgment in consult with the team
5. Support maintenance Business Unit (BU) during device troubleshooting and instrument calibration and is a direct source of assistance to Deployment Team
6. Assist external clients and internal teams in the implementation of technical systems, software, hardware or solutions
7. Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools to check the performance of the software
8. Ensure the quality of work performed, support, promote and utilize continuous improvement systems
9. Observe and promote best practices, standardize technology, good time management and be able to analyze root cause failures
10. Responsible for controlling the configuration of the system and ensuring consistency of implementation across the modules in BUs

1. Capability development
2. Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
3. Leverage the customer technology potential to identify the capabilities required to support the client
4. Develop/ contribute to the development of training modules to build the capability within the team

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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