Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team, ensuring top-notch guest experiences and smooth operations.
- Company: Join Klarent Hospitality, a leading hotel group in the UK and Ireland, dedicated to staff growth.
- Benefits: Enjoy cash incentives, free meals, discounted stays, and personal development opportunities.
- Why this job: Be part of a vibrant team that values hard work, creativity, and making guests smile.
- Qualifications: Looking for passionate, organised individuals with strong teamwork and sales skills.
- Other info: Flexible shifts available; perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willing to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organised work ethic with the ability to prioritise and meet deadlines
- Good organisational / time management skills
- Resilient, creative, able to multitask and work under pressure
- Ability to work morning, afternoon/evening, and weekends
Klarent Hospitality are recruiting for a Reception Supervisor. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
As Reception Supervisor, you will oversee the reception activities between the Guest, the hotel, and the various hotel departments. A Reception Supervisor is responsible for supervising the activities that create the first impressions of our Guests. Supervise Reception operations during your assigned shift to a consistently high standard. Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events. Advise your shift team of any special events or VIP Guests in the hotel that day. Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork. Maximise sales revenues through up-selling and the brand loyalty program. Manage Guest requests, enquiries, and complaints promptly while exceeding guest expectations. Maintain the professional appearance of the Reception with a focus on hospitality and Guest service.
Reception Supervisor employer: Klarent Hospitality Limited
Contact Detail:
Klarent Hospitality Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what the hotel offers will help you stand out during interviews, as you can demonstrate your enthusiasm and readiness to promote these services.
✨Tip Number 2
Showcase your customer service skills. Since the role involves creating first impressions, think of examples from your past experiences where you went above and beyond for a guest or customer, and be ready to share these stories.
✨Tip Number 3
Highlight your ability to work under pressure. The hospitality industry can be fast-paced, so prepare to discuss how you've successfully managed stressful situations in previous roles, especially in a team environment.
✨Tip Number 4
Demonstrate your sales capabilities. Since maximising sales revenues is part of the job, think of ways you've successfully upsold products or services in the past, and be ready to explain your approach during the interview.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Reception Supervisor role. Emphasise your customer service experience, organisational skills, and any previous supervisory roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create positive guest experiences. Mention specific examples of how you've demonstrated leadership and teamwork in past roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as sales capabilities, time management, and the ability to work under pressure. Use concrete examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Reception Supervisor.
How to prepare for a job interview at Klarent Hospitality Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to make guests feel welcome and valued, as this aligns with the company's focus on creating positive first impressions.
✨Demonstrate Teamwork Skills
Since the role requires working closely with a team, be prepared to discuss your experiences in collaborative environments. Highlight instances where you successfully worked with others to achieve common goals, especially in high-pressure situations.
✨Know the Company and Its Values
Research Klarent Hospitality and understand their brand values and offerings. Be ready to discuss how your personal values align with theirs, particularly regarding guest service and teamwork, which are crucial for a Reception Supervisor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare for scenarios where you might need to handle guest complaints or manage a busy reception desk, showcasing your calm and organised work ethic.
