Hotel Manager

The Hotel Manager of Cambridge House will be responsible for leading the property operations to become a one-of-a-kind iconic property that speaks to a more modern, discerning London. Cambridge House is where refined, relevant classicism meets irreverent cheekiness with grace in an exquisite residential setting. They will develop a local culture that attracts and retains top-tier talent and connects to the community and private club members. The ideal candidate is a seasoned Hotel Manager or Division Head in London reporting directly to the General Manager.

Responsibilities

• Recruitment and Culture Leader: Develop the recruitment strategy so that we are the employer of choice in London. Build a rich culture of trust, pride, and joy that will result in high employee advocacy and engagement.
• Service Excellence: Building on The Foundation on our Service Excellence Road Map so that we are executing service with precision at all times.
• Training and Development: Developing a culture of training, continuous improvement, problem-solving, and trend analysis so that we are product and service dominant at all levels.
• Strategic: Support and execute on the strategy and business plan for Cambridge House to deliver on our mission of being a one-of-a-kind destination that is unique with deeply alluring personalities that appeal to both the community, members, and resident guests, while driving hotel stays for those seeking access to the stylish food and beverage concepts we create.
• Story-Telling: Position Cambridge House as best in London through Experiences, Programming, and Partnerships. Responsible for executing well-designed and creatively curated guest experiences unique to the property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. Establish and maintain thematic stories and elements that influence and guide our guest experience.
• Operational Excellence and Quality: Oversee the successful implementation of the guest experience from Pre-Arrival, Arrival, During The Stay, Departure, and Post-Departure to ensure that our guests report the highest levels of personal and customized services, and that our team is motivated and engaged.
• Financial: Ensure that the financial targets from Pre-Opening Budget, OS&E Budget, and IT Budget are delivered including the build of the Operating Budget. Ensure that accurate monthly forecasting is presented to ownership for financial planning. Sound understanding of top-line revenue generation efforts while managing expenses for optimal flow-through margins.
• Analytical Skills: Ability to read and interpret financial statements, create ROI models, budgets, and forecasts, cadence in reporting and make necessary adjustments to meet financial targets. The ability to use technology to analyze and interpret data to positively impact the business.
• Preventive Maintenance: Leads daily and weekly walkthroughs of all areas to ensure our product is well cared for and immaculate at all times.
• Communication Skills: Ability to communicate methodically and effectively both verbally and in writing with all stakeholders.
• Problem Solving Skills: Pragmatic, “problem-solving” approach when dealing with challenges, coupled with the ability to evolve thinking.
• Attention to Detail: A passionate focus on getting it right! Down to the smallest details in keeping with the property positioning. The ability to filter everything that comes across for accuracy and formatted to the appropriate service deliverable and property positioning.

Qualifications

• 5+ years of work experience as a Hotel Manager or Division Head in the W1 London hotel set.
• The ideal candidate has opened a hotel in a senior leadership role and has built teams to successfully launch in an urban market for a global luxury brand.
• Bachelor’s Degree or equivalent, ideally in Hotel Management, Business, Finance, or a combination of these.
• Ability to live and work in the United Kingdom without sponsorship.

Personal Skills

• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and good communication skills.
• Multilingual.