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- Tasks: Lead process discovery and design best-practice solutions for clients using ServiceNow.
- Company: Join SoftwareOne, where creativity and work-life harmony are at the heart of our culture.
- Benefits: Enjoy flexibility, autonomy, and a supportive environment that values your authentic self.
- Why this job: Be part of a dynamic team that encourages innovative ideas and enhances organisational efficiency.
- Qualifications: Extensive experience in data analysis, business analysis, and management consulting required.
- Other info: ServiceNow certifications and ITIL knowledge are preferred for this senior role.
The predicted salary is between 36000 - 60000 £ per year.
Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas. Although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.
The ServiceNow Business Process Consultant is a senior and key member of the ServiceNow delivery team, responsible for designing and deploying best-practice process solutions that align with our clients' strategic objectives. This role involves leading current-state process discovery, re-engineering workshops, and analysis sessions to identify and implement solutions that enhance organizational efficiency and effectiveness.
What we need to see from you
- Professional Experience: Extensive experience in Data Analysis, Business Analysis, Business Administration, or Finance. Extensive experience in management consulting, process design, or product management consulting. Multiple years of hands-on experience with the ServiceNow platform, working with current releases. Proven experience leading and executing complex strategic and operational initiatives in (large) organizations. Demonstrated expertise in partnering with and advising executives.
- Skills and Competencies: Excellent verbal and written communication skills, with a strong emphasis on customer service, workshop facilitation, and delivering presentations tailored to diverse audiences. Exceptional skills in documenting process designs, business requirements, user stories, process guides, and other project collateral. Strong interpersonal skills with a customer-centric mindset. Experience troubleshooting issues, managing challenging situations, and resolving conflicts.
- Certifications: ServiceNow CIS Certifications in at least three of the following areas: ITSM, ITOM, HAM, SAM, or APM. ITIL V3 or ITIL 4 Foundation Certification is an asset.
Job Function: Software & Cloud
ServiceNow Business Process Consultant employer: SoftwareONE Deutschland GmbH
Contact Detail:
SoftwareONE Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Process Consultant
✨Tip Number 1
Familiarise yourself with the latest ServiceNow releases and features. Being up-to-date will not only help you in interviews but also demonstrate your commitment to continuous learning and improvement.
✨Tip Number 2
Network with current or former employees of SoftwareOne on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully led process design or management consulting initiatives. Tailoring your stories to align with SoftwareOne's focus on creativity and efficiency will make a strong impression.
✨Tip Number 4
Showcase your customer-centric mindset by preparing to discuss how you've handled challenging situations or conflicts in previous roles. Highlighting your interpersonal skills will resonate well with their emphasis on teamwork and collaboration.
We think you need these skills to ace ServiceNow Business Process Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Data Analysis, Business Analysis, and management consulting. Emphasise your hands-on experience with the ServiceNow platform and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've led process discovery and re-engineering workshops, showcasing your ability to enhance organisational efficiency.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your verbal and written communication skills. Highlight experiences where you facilitated workshops or delivered presentations.
Highlight Problem-Solving Abilities: Discuss your experience in troubleshooting issues and managing challenging situations. Provide concrete examples of conflicts you've resolved and how your customer-centric mindset contributed to successful outcomes.
How to prepare for a job interview at SoftwareONE Deutschland GmbH
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with the ServiceNow platform. Be prepared to discuss specific projects where you implemented solutions, focusing on how your contributions led to improved efficiency and effectiveness.
✨Demonstrate Your Analytical Skills
Since the role requires extensive data analysis and business analysis experience, come equipped with examples of how you've successfully led process discovery and re-engineering workshops. Use metrics to illustrate the impact of your work.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex ideas. Tailor your language to suit different audiences, showcasing your ability to engage with executives and team members alike.
✨Emphasise Your Customer-Centric Approach
Highlight your strong interpersonal skills and customer-centric mindset. Share examples of how you've managed challenging situations or resolved conflicts in previous roles, demonstrating your commitment to delivering exceptional service.
