Head of Group Operational Risk

Who We Are

Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, and Brazil! With our extremely rare single IBAN multi-currency account, we are able to assist with a variety of different payment needs, including business payment solutions, personal payments abroad (for example buying a property), travel money, as well as the ability to offer interest on deposits. Supplementing this, we also support the global supply chain of wholesale banknotes through our Financial Institutions Group (FIG) and partnership with the US Federal Reserve Bank, to build deeper payment relationships with international banking customers. It is through obtaining our own banking and payment licenses, the acquisition of two banking platforms and access to 16+ liquidity providers that we are able to proposition a trailblazing FinTech payment infrastructure that simplifies our customer’s diverse business needs and reduce their costs. There is no doubt that we are a major player and differentiated ourselves in a continuously evolving and competitive industry. With 500+ employees, Moneycorp prides itself in attracting some of the world’s top talent and the people who work at Moneycorp are truly behind its continued success. As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business.

Your Next Challenge

The Head of Group Operational Risk is responsible for identifying, assessing, and mitigating all non-financial risks associated with the organisation's operations. This role also includes managing third-party risk, ensuring business continuity, and enhancing operational resilience frameworks. The ideal candidate will have a strong background in risk management, excellent analytical skills, and the ability to work collaboratively across departments.

KEY ACCOUNTABILITIES

• Enterprise Risk: Develop and enhance the Group’s enterprise risk framework and embed it across the Group. Help to increase awareness of the business risks including the following areas: Business and IT objectives, Risk appetite: define the businesses tolerance to risk, Cultural and governance approach to risk, Compliance and control requirements taking into account internal standards and the regulatory requirements across all Moneycorp Jurisdictions, Measurement and reporting: Development of appropriate systems to ensure timely and consistent reporting and effective risk metrics, Drive the design, roll-out and embedding of the GRC tool, Assist with Risk Register design and assessment.
• Conduct Risk: Help set the Conduct Risk Framework & policies, Assist with Conduct Risk measurement and establishing relevant risk appetite measures.
• Operational Risk: Develop and implement an operational risk management framework. Identify, assess, and monitor operational risks across the organization. Conduct regular risk assessments and scenario analysis to identify potential operational risks. Support the head of Group Risk in setting and monitoring Risk Appetite measures. Develop and implement risk mitigation strategies and controls. Monitor and report on key risk indicators (KRIs) and operational risk events. Collaborate with departments to ensure effective risk management practices are in place. Provide training and awareness programs on operational risk management. Lead and coordinate Operational Risk input into ICAAPs and ICARAs.
• Third-Party Risk Management: Develop and implement a comprehensive third-party risk management framework and policy. Conduct reviews of due diligence and risk assessments of third-party vendors and partners. Monitor and report on third-party risk exposure and performance. Collaborate with procurement and legal teams to ensure third-party contracts include appropriate risk mitigation clauses.
• Business Continuity and Operational Resilience: Coordinate & provide guidance in the development & maintenance of business continuity plans (BCPs) to ensure the organization can continue operations during and after a disruption. Conduct regular BCP testing and simulations to identify gaps and areas for improvement. Coordinate with various departments to ensure BCPs are up-to-date and effective. Provide training and awareness programs on business continuity practices. Develop and implement strategies to enhance the organization's operational resilience. Identify critical business functions and processes and assess their vulnerability to disruptions. Work with IT and other departments to ensure robust disaster recovery plans are in place. Monitor and report on the organization's operational resilience metrics and performance.
• Leadership: Drive the implementation and embedding of the risk culture, knowledge and skills across the Moneycorp Group. Lead the audit programmes in connection with policy and compliance to standards. Own the relationship with internal and external auditors. Lead a team of risk professionals (particularly in credit risk) ensuring that responsibilities and deliverable of the team are allocated appropriately and clear objectives and KPI’s are set.

PERSON SPECIFICATION

Skills, Qualifications and Experience relevant to the Role: Master’s Degree or above.

Key Performance Criteria

• Knowledge and Experience: Operated at a similar level in a small global business with exposure to fields of risk and control management. In-depth technical knowledge and practical experience of regulatory framework including, CBI, Gib FSC and FCA and other bodies. An understanding of the financial services industry preferable.
• Skills: A thought leader on insights and context in relation to the risk and compliance environment. Strong communication and interpersonal skills. Strong leadership skills and the ability to manage within a matrix organisation and can evidence ability to motivate a team. Builds strong teams and capability. Consultative style with the ability to work collaboratively across all business units and establish credibility quickly. Delivery focused with a hands-on approach. Strategic and proactive thinker ability to see the big picture.
• Personal Attributes: Adaptable and flexible, Calm and confident, Personable and approachable, Proactive, Professional, Team player, Self-motivated.

The successful candidate will be part of a dynamic team and work in a fast-paced environment, catering to a diverse mix of stakeholders with varying needs. Therefore, the ideal candidate should be a self-starter, as there is an opportunity to make an immediate and tangible contribution to the business.

Please note: This is a full-time, permanent position mainly based at London Victoria Office with some hybrid flexibility (at manager’s discretion) but may involve international travel to other Group company locations.

What you get in return: This role offers a competitive salary, plus a benefits package including private medical health insurance.

Interested? If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the Apply Now button.

Diversity and Inclusion: Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams. All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.