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- Tasks: Manage customer orders and ensure smooth financial operations.
- Company: Join a leading Telco Managed Service Provider with a global presence.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team environment.
- Why this job: Be part of a customer-centric company focused on innovation and excellence.
- Qualifications: Experience in delivery coordination or order analysis, especially in Fibre services.
- Other info: Gain exposure to senior leadership and key operational processes.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity for a Fibre Delivery Coordinator with a leading Telco Managed Service Provider!
Who are the company?
An established leader in the industry with a reputation for delivering high-quality services and solutions. They operate globally, with a strong presence across the UK. The company prides itself on its customer-centric approach and is committed to continuous growth, innovation, and excellence in service delivery.
What are they looking for?
They are looking for a Fibre Delivery Coordinator to join their Customer Delivery Team, taking responsibility for managing customer orders and ensuring the smooth execution of financial operations. Your role will be integral in customer orders, handling contracts, managing supplier relationships, and ensuring accurate and timely updates across the business.
Key responsibilities include:
- End-to-end ownership of customer orders
- Overseeing the end-to-end implementation of Fibre Builds / implementations
- Amending existing contracts to reflect upgrades, site moves, contract changes, and cancellations
- Collaborating closely with internal stakeholders, providing regular and accurate management information
- Driving customer satisfaction by managing expectations and keeping them informed about their orders, updates, and potential setbacks
What will you bring to the table?
The company is seeking an individual with:
- Proven experience in a Delivery Coordinator/Order Analyst or similar role, working with Fibre (FFPT, FTTC, Dark Fibre etc) MSP, ISP, service provider experience highly desirable
- Experience in managing third-party suppliers and ensuring accountability within the supply chain
- Excellent communication skills and the ability to liaise effectively with internal and external stakeholders
- A proactive, solutions-oriented mindset with a commitment to delivering high standards of customer care
What's in it for you?
- Competitive salary up to £31k
- A supportive and collaborative team environment
- Opportunities for training and career development
- A role that offers exposure to senior leadership and involvement in key operational processes
Fibre Delivery Coordinator employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fibre Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in fibre delivery. Understanding concepts like FTTP, FTTC, and Dark Fibre will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the telecommunications industry. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide you with insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing customer orders and supplier relationships. Think of specific examples where you successfully navigated challenges or improved processes, as these will be key talking points in your interview.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex fibre delivery concepts to non-technical stakeholders. Being able to convey information clearly is crucial for this role and will set you apart from other candidates.
We think you need these skills to ace Fibre Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivery coordination or order analysis, especially within the fibre sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's customer-centric approach. Mention specific experiences where you've successfully managed customer orders and supplier relationships.
Highlight Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively liaised with stakeholders and managed customer expectations in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your proactive, solutions-oriented mindset by including examples of challenges you've faced in past positions and how you overcame them, particularly in relation to managing orders or contracts.
How to prepare for a job interview at IP-People
✨Showcase Your Experience
Be prepared to discuss your previous roles as a Delivery Coordinator or Order Analyst, especially any experience with Fibre. Highlight specific projects where you managed customer orders and supplier relationships.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively liaised with both internal teams and external stakeholders in past positions.
✨Understand the Company’s Values
Research the company’s customer-centric approach and their commitment to innovation. During the interview, align your answers with these values to show that you are a good cultural fit.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage customer expectations or resolve issues with suppliers, and be ready to explain your thought process and outcomes.
