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- Tasks: Join us as a Gas Engineer, handling repairs and servicing while ensuring customer satisfaction.
- Company: Sureserve Group is a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy 28 days annual leave, overtime opportunities, and a supportive employee assistance programme.
- Why this job: Be part of London's largest gas contractor, offering job security and career progression in a diverse environment.
- Qualifications: You need valid ACS qualifications, a full UK driving licence, and a passion for customer service.
- Other info: We celebrate diversity and provide reasonable adjustments during recruitment for those who need them.
The predicted salary is between 36000 - 60000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
We have an exciting opportunity for an experienced Gas Engineer to join our growing team, the successful candidate will be responsible for:
- Carrying out day-to-day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first-time fix targets
- Maintaining high-quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have:
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What we can offer you:
- Additional earnings via ECO
- Overtime opportunities
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Gas Engineer employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer
✨Tip Number 1
Network with professionals in the gas engineering field, especially those who have experience in social housing. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 2
Familiarise yourself with the specific requirements and standards of Sureserve Compliance South. Understanding their focus on customer satisfaction and high-quality service will help you align your approach during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in fault finding and repairs. Be ready to share specific examples that demonstrate your problem-solving skills and ability to meet first-time fix targets.
✨Tip Number 4
Showcase your commitment to ongoing professional development. Mention any additional training or certifications you are pursuing, as this demonstrates your dedication to staying current in the gas engineering field.
We think you need these skills to ace Gas Engineer
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to prominently display your ACS and other relevant gas qualifications in your CV. This is crucial for a Gas Engineer role, so don't let them get buried in the details.
Showcase Customer Service Experience: Since the role emphasises high levels of customer service, include specific examples from your past work where you successfully interacted with customers or resolved issues. This will demonstrate your ability to meet their expectations.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Use keywords from the posting, such as 'fault finding', 'first-time fix targets', and 'social housing', to show that you understand the role and its requirements.
Express Enthusiasm for the Role: In your cover letter, convey your excitement about the opportunity to work with Sureserve Group. Mention why you are drawn to their commitment to inclusivity and customer satisfaction, which aligns with your own values.
How to prepare for a job interview at Sureserve
✨Showcase Your Qualifications
Make sure to highlight your valid ACS and any other relevant gas qualifications during the interview. Be prepared to discuss how these qualifications have equipped you to handle the responsibilities of a Gas Engineer effectively.
✨Demonstrate Customer Service Skills
Since customer satisfaction is a key focus for the role, be ready to share examples of how you've delivered high levels of customer service in previous positions. This will show that you understand the importance of client relationships in the social housing sector.
✨Prepare for Technical Questions
Expect technical questions related to fault finding and repairs. Brush up on your knowledge of common issues and solutions in gas engineering, as well as any relevant regulations or standards that apply to the industry.
✨Discuss Your Experience with Diverse Customers
The ability to work with a diverse customer base is essential. Be prepared to discuss your experiences working with different types of clients and how you adapt your communication style to meet their needs.
