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- Tasks: Provide technical support for CCTV, EAS, and RFID solutions in retail.
- Company: Join Sensormatic Solutions, a leader in data-driven retail experiences.
- Benefits: Enjoy competitive pay, flexible perks, and professional development opportunities.
- Why this job: Make a real impact in a diverse, innovative environment with global reach.
- Qualifications: Previous experience in tech, especially EAS and RFID; full driver's license required.
- Other info: Opportunity for travel and hands-on problem-solving in a dynamic field.
The predicted salary is between 28800 - 43200 £ per year.
Field Based. Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey. Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.
What you will do:
- As Field Technical Service, you'll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide.
- You'll need strong problem-solving abilities and a customer-focused mindset.
How you will do it:
- Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
- Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
- Develop and test new solutions.
- Create manuals and product guides.
- Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
- Handle Level 2 incident resolution and troubleshooting.
- Support field technicians with technology installation and maintenance according to business strategies.
- Analyse new product launches, validate implementations, and train teams on product deployments.
- Contribute to new project development.
- Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
What we look for:
- Previous experience in a related industry.
- Previous technical experience in EAS and RFID technology.
- Full driver's license and willingness to travel.
What we offer:
- Johnson Controls provides a competitive compensation package based on your qualifications and experience.
- Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances.
- Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment.
- Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best.
- In our evolving environment, we'll help you build a unique career path.
- As a team member, you'll have the opportunity to make real impact.
- The world is waiting for you, and so are we.
Service Engineer - CCTV employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - CCTV
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in CCTV, EAS, and RFID systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the retail technology sector. Attend industry events or join online forums to connect with others who work in similar roles. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical problems in previous roles. Highlighting your problem-solving skills and customer-focused mindset will resonate well with the hiring team.
✨Tip Number 4
Showcase your willingness to travel and adapt to different environments. Since this role is field-based, emphasising your flexibility and readiness to support various locations will make you a more attractive candidate.
We think you need these skills to ace Service Engineer - CCTV
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Engineer position. Understand the key responsibilities and required skills, especially in EAS, RFID, and CCTV technologies.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and problem-solving. Emphasise any previous roles that involved EAS or RFID technology, as well as customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that demonstrate your ability to provide technical support and work collaboratively with teams.
Highlight Your Technical Skills: In your application, clearly outline your technical skills related to CCTV systems and any relevant certifications. This will help you stand out as a candidate who is well-prepared for the role.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Technical Skills
Make sure to highlight your previous experience with EAS, RFID, and CCTV technologies. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your technical expertise and problem-solving abilities.
✨Emphasise Customer Focus
Since the role requires a customer-focused mindset, share examples of how you've successfully supported clients in the past. Discuss how you handled difficult situations and ensured customer satisfaction, as this will show that you understand the importance of service in this position.
✨Prepare for Technical Questions
Expect to be asked technical questions related to the installation, maintenance, and troubleshooting of systems. Brush up on relevant concepts and be ready to explain your thought process when resolving issues, as this will showcase your analytical skills.
✨Demonstrate Teamwork and Collaboration
The job involves working closely with field technicians and other team members. Share experiences where you've successfully collaborated with others to achieve a common goal, highlighting your ability to work well in a team environment.
