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- Tasks: Provide top-notch maintenance and technical support to customers in the Midlands.
- Company: Join a leading leisure brand known for its innovation and quality.
- Benefits: Enjoy a competitive salary, company car, and potential travel opportunities.
- Why this job: Be part of a dynamic team, solve real-world problems, and make an impact.
- Qualifications: 5 years of technical maintenance experience and a full UK driving licence required.
- Other info: Flexibility for unsociable hours and travel is essential.
The predicted salary is between 24000 - 36000 £ per year.
This is a fantastic opportunity for a Field Service Engineer to join one of the world leading leisure brands. Due to growth, they are looking for a Field Service Engineer based within the Midlands region and working as part of the Midlands team. This role focuses on the provision of high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW.
Responsibilities and Duties:
- Provide exceptional service to customers within a designated region
- Installation of third-party systems and products
- Carry out hardware and software modifications/upgrades on existing sited equipment
- Regular PPM maintenance of existing products
- Root cause analysis and removal of issues
- Reactive call-out response on customer sites within a designated region on a rota basis, including unsociable hours
- Management and control of spare parts allocated to you and in your region
- Communication and escalation of any service issues in line with the relevant processes
- Flexibility to travel to cover for other regions during periods of high workload
- Working as part of a team or individually responding to on-site customer support requests
- Weekend and evening call-out cover on a rota system with other regional engineers
- To undertake any other duties required by management to meet the needs of the business
- Ensure call cover is maintained in the region during periods of holidays and sickness
- Keep accurate boot stocks and consume parts as per the process
- Ensure documentation is recorded accurately
Required Skills and Abilities:
- Ideally 5 years related technical maintenance/service support experience
- Sound electrical/electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS Office documents (Excel, Word, PowerPoint)
- Ability to work away if required with a flexible approach to working hours and location
- Full UK driving license
Field Service Engineer employer: Ascend Consulting
Contact Detail:
Ascend Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Understanding the hardware and software modifications required for the role will give you an edge during interviews.
✨Tip Number 2
Network with current or former Field Service Engineers in the industry. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience with reactive call-out responses and how you've handled unsociable hours in previous roles. This will demonstrate your readiness for the demands of the position.
✨Tip Number 4
Showcase your flexibility and willingness to travel by highlighting any past experiences where you've adapted to changing work environments or schedules. This is crucial for a role that may require covering other regions.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical maintenance and service support. Emphasise any specific skills related to electronics, networks, and server installation that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the leisure industry. Mention your ability to provide exceptional customer service and your flexibility regarding travel and working hours.
Highlight Relevant Qualifications: If you have recognised engineering qualifications or certifications, be sure to mention them prominently in your application. This will demonstrate your technical expertise and suitability for the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully handled reactive call-outs or resolved technical issues in the past. This will illustrate your capability in root cause analysis and customer support.
How to prepare for a job interview at Ascend Consulting
✨Showcase Your Technical Skills
Make sure to highlight your technical maintenance and service support experience during the interview. Be prepared to discuss specific examples of how you've handled hardware and software modifications or upgrades in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves root cause analysis and reactive call-outs, be ready to share instances where you've successfully diagnosed and resolved technical issues. This will show your potential employer that you can think on your feet and handle challenges effectively.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and locations, as well as the ability to work both independently and as part of a team. Share examples of how you've adapted to changing circumstances and collaborated with colleagues to achieve common goals.
✨Prepare for Customer Interaction Scenarios
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare for questions about how you would handle difficult customer situations or provide exceptional service. This will demonstrate your communication skills and customer-centric approach.
