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- Tasks: Manage health records, train staff, and ensure data integrity in a dynamic healthcare environment.
- Company: Join University Hospitals Coventry and Warwickshire NHS Trust, a leading healthcare provider dedicated to patient care.
- Benefits: Enjoy competitive pay, training opportunities, and the chance to make a real impact in healthcare.
- Why this job: Be part of a supportive team, enhance your skills, and contribute to improving patient services.
- Qualifications: Experience in health records management and strong communication skills are essential.
- Other info: This role requires participation in 24/7 support and offers opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
To provide operational liaison between the Health Records Team, Trust departments and the Health Records Service Provider (Restore). To ensure Trust users are aware of and understand processes relating to the physical health records service, Electronic Document Management (EDM) Scanning, and the transition to EPR. To provide appropriate guidance, training and expertise in the complex tasks associated with health records management including complex mergers and data integrity issues.
Work with the System Management and Training Teams to ensure Restore on site staff are trained to the required competency levels. Support Restore in the production of training documentation and the provision of training to Restore staff. This includes training in the current PAS, and the future requirement within the EPR. Ensure Restore are familiar with any new operational processes associated with changes in the EDM paperwork collection routines. Assess and agree Restore processes as the Trust moves to more digital data recording of patient information.
Act as the first point of contact for Restore for any missing records within the Trust, ensuring that processes are adhered to, and searches are instigated. Support the Health Records Manager in ensuring that Restore produces all requested reports, as per the contract schedule. Maintain the Restore EPR HL7 mapping tool for record requirements. Ensure that all health records policies are kept up to date and meet operational changes, when required either nationally or locally. Ensure SOP’s are discussed with Trust services, created and shared.
Act as a Trust liaison with Restore and the EDM supplier and Trust users, to ensure that any issues and complaints are logged, investigated, and resolved. Regularly produce reports on any issues and complaints. Monitor and address any duplicate registrations. Perform complex amalgamations and access the Summary Care Record and other systems as required. Deal with ‘Sensitive’ flagged records enquiries, ensuring nominated users are trained and are given appropriate access.
Support the Health Records Manager in ensuring that downtime processes are documented, including the use of emergency PID’s. To participate in the testing of new EDM System version releases. In conjunction with the System Management Team / Service Desk Team liaise with users who have been identified as requiring more support in the use of the EDM System or Health Records in general. Become familiar with the base administration of other ICT systems as directed in order to provide cover for the system specialists.
Take responsibility for the guidance of any allocated staff in line with the Trust policies and best practice. Ensure that all Trust wide standards are maintained and monitored to improve the quality of care to all who use services provided by UHCW. Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff. Maintain Confidentiality of information relating to patients, staff and any other health service business.
Be responsible for maintaining high data quality standards by ensuring that the data entered onto trust systems is accurate, complete, and up to date. Participate in appropriate training and development activities. To participate in the department 24/7 support, if required. Proactively review processes within UHCW departments and liaise with department managers if change is required. Ensure the team has relevant access to systems and are trained appropriately to undertake their role.
Co-ordinate any ad-hoc health records projects. Co-ordinate any external requests/queries. Cover for the Health Records Manager when required. Attend / represent team in ICT departmental daily huddles. Contribute / follow and escalate issues in line with the incident management process within ICT. Liaise with relevant other teams within the department and wider Trust where necessary to improve processes.
Senior Health Records Officer University Hospitals Coventry and Warwickshire NHS Trust employer: University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Contact Detail:
University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Health Records Officer University Hospitals Coventry and Warwickshire NHS Trust
✨Tip Number 1
Familiarise yourself with the specific health records management processes used at University Hospitals Coventry and Warwickshire NHS Trust. Understanding their current systems, especially the transition to Electronic Patient Records (EPR), will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of the Trust, particularly those in health records or related departments. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on the latest trends and technologies in health records management, especially around Electronic Document Management (EDM) systems. Demonstrating knowledge of these advancements can set you apart as a candidate who is proactive and forward-thinking.
✨Tip Number 4
Prepare to discuss your experience with training and guiding staff in health records management. Highlighting your ability to support teams in adapting to new systems will resonate well with the role's requirements and show your leadership potential.
We think you need these skills to ace Senior Health Records Officer University Hospitals Coventry and Warwickshire NHS Trust
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Senior Health Records Officer position at University Hospitals Coventry and Warwickshire NHS Trust.
Tailor Your CV: Customise your CV to highlight relevant experience in health records management, training, and operational liaison. Use specific examples that demonstrate your expertise in handling complex data integrity issues and your familiarity with electronic document management systems.
Craft a Compelling Cover Letter: Write a cover letter that addresses how your skills and experiences align with the job requirements. Mention your ability to provide guidance and training, as well as your experience in managing health records processes and liaising with various stakeholders.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Health Records Officer. Familiarise yourself with health records management, electronic document management systems, and the transition to electronic patient records (EPR). This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Training Skills
Since the role involves training staff, be prepared to discuss your experience in training others. Think of specific examples where you've successfully trained individuals or teams, particularly in complex systems or processes. Highlight your ability to communicate effectively and adapt your training style to different audiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding data integrity issues and managing sensitive information. Prepare examples from your past experiences where you successfully navigated similar challenges, focusing on your thought process and the outcomes.
✨Demonstrate Your Communication Skills
As a liaison between various teams, strong communication skills are essential. Be ready to discuss how you’ve effectively communicated with different stakeholders in previous roles. Emphasise your ability to listen, resolve conflicts, and ensure everyone is on the same page regarding health records processes.
