Risk Analyst Team Lead - Property Risk

Here at Nationwide, we put our members at the heart of everything we do and every role, no matter what it is doing, has a part to play in this. Property Risk is a vital part of the Risk Community, working closely with Chartered Surveyors, dealing with property queries.

We are seeking an experienced individual to lead a team in Property Risk, responsible for ensuring mortgage valuations are completed as accurately and quickly as possible. You will need to support and coach colleagues while upholding exemplary customer service standards.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works.

What you'll be doing

• You will lead a team responsible for handling various valuation instruction queries and booking appointments to ensure the mortgage valuation report is received as quickly and accurately as possible.
• You will liaise with our in-house Chartered Surveyors and valuation suppliers to ensure we deliver the best outcomes for our customers and the society.
• Your team will resolve queries from third parties, to ensure the best possible customer experience.
• The role requires you to coach and support colleagues in your team and across the wider business.
• You should be able to clearly communicate your reasoning and decision-making process for all cases.
• A proactive attitude is desired for this role, as you will be expected to use your initiative to produce solutions to problems and work as part of a team to resolve complex matters.
• The team works closely together, both in the office and over Teams, sharing knowledge, skills, and resources.

About you

• Proven leadership experience, with a track record of effectively managing and developing teams to achieve high performance.
• Ability to self-motivate and work under your own initiative, demonstrating an ability to solve problems whilst maintaining accuracy and providing excellent customer service.
• You must be able to investigate, identify and consider the best outcomes for each case and use personal judgement to make decisions in line with our systems and processes within Property Risk.
• Ability to help shape and drive change and efficiencies within our Risk team.
• Confidently articulate information through clear written and verbal communication with multiple stakeholders.
• Innovative, keeping abreast of market changes and constantly looking for new ways of doing things.

Customer First behaviours

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

The extras you'll get

• A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub - Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank. As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.