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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive community impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and lead.
- Other info: Flexible shifts available; full training provided, with support for personal development.
Location: 20 Kings Road, Fleet, GU51 3ST
Pay: £13.32 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (from 6.30am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have:
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Leader employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding varied shifts. Since the role requires working early mornings, late evenings, and weekends, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can set you apart, as Co-op values strong community ties and relationships.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences that demonstrate your ability to lead, support, and provide excellent customer service.
Highlight Relevant Skills: Emphasise your people skills, organisational abilities, and problem-solving capabilities in your CV and cover letter. Provide specific examples of how you've successfully led a team or improved customer experiences in previous roles.
Show Your Commitment to Inclusivity: Since Co-op values inclusivity, mention any experience you have in fostering an inclusive environment. Discuss how you can contribute to building a diverse team and supporting community initiatives.
Prepare for Online Assessments: Be ready to complete the two online assessments as part of the application process. Practice similar assessment types if possible, and ensure you have a quiet space to focus when taking the tests.
How to prepare for a job interview at The Co-operative Group
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've handled customer interactions in the past, especially challenging situations, to showcase your problem-solving skills.
✨Emphasise Team Leadership Experience
Highlight any previous experience you have in leading or coaching a team. Discuss how you've fostered an inclusive culture and supported team members in their development, as this is crucial for the role.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to different working hours, including early mornings and late evenings.
✨Demonstrate Community Engagement
Co-op values community involvement, so think about ways you've engaged with your local community or how you would support the store's community plan. This will show your alignment with the company's values.
