Specialist Case Lead

About the roleWe have an opportunity for someone to join our Public Support Service on a permanent basis, where you’ll act as a subject matter expert in relation to the needs of people with complex communication and specialist support requirements.Working within our Public Support Service, you’ll liaise with colleagues across the Professional Regulation directorate to ensure that patients, family members and members of the public involved in our fitness to practise casework and other regulatory processes are able to engage with us effectively, working diligently to remove barriers for those with additional needs.As well as providing tailored support and input to individuals yourself, you’ll also have the opportunity to work at the forefront of the development of our service, influencing ways of working and liaising with senior colleagues on key initiatives to further embed our person centered approach for the benefit of all.About You

• Significant knowledge and experience of working with and supporting people who have mental health needs, learning disabilities and/or complex health or communication needs.
• Advanced communication skills and the ability to adapt communication to the needs of the person.
• Significant knowledge and experience of reviewing and analysing complex information.
• Knowledge and experience of safeguarding.
• Knowledge and experience of support lay advocacy and/or intermediaries.
• Commitment to equality, diversity and inclusion, including sensitivity to the needs of different groups and a determination to ensure our work is accessible and inclusive.

Benefits

• 30 days annual leave – plus bank holidays 
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions 
• Life Insurance – 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership 
• Subsidised restaurant in our Portland Place office
• Season ticket loans 

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates – something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed. 

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.  

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.Up to Band 5:Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.

Heads of: 

Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC.

Our Pay PolicyIt is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.