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- Tasks: Handle customer queries and monitor bookings in a fast-paced environment.
- Company: Join Blackberry Cars, a vibrant airport transfer company in Hackney and Shoreditch.
- Benefits: Flexible hours, part-time work, and full training provided.
- Why this job: Great opportunity for students to gain experience and grow in a dynamic team.
- Qualifications: No experience needed; just bring a positive attitude and good communication skills.
- Other info: Work 26 hours a week with shifts on Tuesday, Friday, Saturday, and Sunday.
We are recruiting a part-time Evening Telephonist - Coordinator (maternity cover) to join our team. Priority will be given to candidates who live locally and can work flexible hours. Students are welcome. Based in the heart of vibrant Hackney and Shoreditch, Blackberry Cars is an airport transfer company. Serving over 150,000 customers per year, we provide cars to London's major airports, UK cruise ports, and beyond. You would be working in a fast-paced, dynamic environment, with opportunities for progression for the right candidates.
Responsibilities:
- Handling customer queries and complaints politely and effectively by phone, email, and live chat.
- Monitoring bookings/flights/traffic conditions to ensure all drivers are on time.
Skills:
- Attention to detail.
- Good telephone manner.
- Able to work alone and as part of a team.
- Punctual and reliable.
- Flexibility is a definite advantage.
- Must have a customer-focused approach and excellent customer service skills.
Days & Times:
- Tuesday, Friday, and Saturday 4pm-10pm
- Sunday 2pm-10pm
Total 26 hours per week. We may consider applicants who are only available to work some of the above shifts (minimum of 2). Please give full details of your availability in your covering letter.
Experience is not essential for this role as full training will be given, but a positive approach is.
If you think this is you and you would like to apply, please forward your CV to Andy. Please include a covering letter explaining why you are suitable for this role. Please also include details of whether you are available to work all 4 shifts, or which shifts you can work.
Location: Shoreditch, 2 minutes walk from Haggerston Overground Station.
Salary: £13 per hour.
Experience: No experience in this role is necessary as full training will be provided. Due to anticipated high response rates, if you haven't heard back from us within 2 weeks, please assume your application was unsuccessful.
Evening Telephonist - Coordinator employer: Blackberry Cars Ltd
Contact Detail:
Blackberry Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Telephonist - Coordinator
✨Tip Number 1
Make sure to highlight your availability clearly in your application. Since they are looking for flexible hours, being upfront about when you can work will show that you're a good fit for their needs.
✨Tip Number 2
Demonstrate your customer service skills during any phone conversations or interviews. Practise how you would handle common customer queries or complaints, as this role heavily relies on effective communication.
✨Tip Number 3
Familiarise yourself with the local area, especially Hackney and Shoreditch. Knowing the key locations and transport links can help you stand out as someone who is genuinely interested in the role and the company.
✨Tip Number 4
Show enthusiasm for the fast-paced environment. Mention any experiences where you've thrived under pressure or managed multiple tasks at once, as this will align well with the dynamic nature of the job.
We think you need these skills to ace Evening Telephonist - Coordinator
Some tips for your application 🫡
Tailor Your Covering Letter: Make sure to write a covering letter that specifically addresses why you are suitable for the Evening Telephonist - Coordinator role. Highlight your customer service skills and any relevant experience, even if it's informal.
Detail Your Availability: In your covering letter, clearly state which shifts you are available to work. This is crucial as the company is looking for flexibility in scheduling.
Show Enthusiasm: Express your positive attitude and willingness to learn in both your CV and covering letter. The company values a positive approach, so make sure this shines through.
Proofread Your Application: Before submitting, double-check your CV and covering letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is an important skill for the role.
How to prepare for a job interview at Blackberry Cars Ltd
✨Show Your Flexibility
Since the role requires flexible hours, be sure to highlight your availability during the interview. Mention which shifts you can work and express your willingness to adapt to the company's needs.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past, even if it's from a different context. This will showcase your customer-focused approach and ability to remain calm under pressure.
✨Emphasise Attention to Detail
Given the fast-paced environment, it's crucial to demonstrate your attention to detail. You could mention any experiences where being meticulous made a difference, such as managing bookings or ensuring timely responses.
✨Prepare Questions
Have a few questions ready about the company and the role. This shows your interest and enthusiasm for the position. You might ask about the training process or opportunities for progression within the team.
