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For Companies At a Glance
- Tasks: Become a Customer Advisor, guiding customers in their home improvement projects.
- Company: B&Q is dedicated to helping customers create homes they love.
- Benefits: Enjoy competitive pay, generous holidays, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your skills and passion for home improvement shine.
- Qualifications: Friendly, eager to learn, and great at teamwork; no prior experience needed.
- Other info: Part-time role with flexible shifts, including weekends and evenings.
B&Q Customer Advisor – Flooring & Tiling
B&Q Enfield Retail Park, UK.
Full time, 3‑month fixed term contract. Working hours 30 to 36.45 hours per week, shifts Monday to Sunday 7:00‑10:00. Hourly rate £12.71 (inclusive of a £0.81 store‑specific allowance).
Overview
We believe anyone can improve their home to life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Responsibilities
- Act as an expert advisor for customers, offering product knowledge and guidance for flooring and tiling projects.
- Drive sales and meet store performance targets.
- Manage stock, set up attractive displays and keep the store looking great.
- Train in paint‑mixing and timber cutting to support the team.
- Deliver outstanding customer service, ensuring every customer feels valued and supported.
Qualifications & Qualities
- Friendly, outgoing and enthusiastic about home improvement.
- Eager to learn and adapt to new technology and ways of working.
- Strong teamwork skills and flexibility to work a rota that includes weekends, evenings and bank holidays.
- Ability to communicate clearly and build rapport with customers.
Benefits
- Competitive salary and 6.6 weeks holiday.
- Pension scheme and ShareSave options.
- Access to a range of networks focused on diversity and inclusion.
- Payroll giving, shopping discounts and generous break times.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Equal Opportunity Employer : B&Q is an equal opportunity employer and welcomes applications from all backgrounds.
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Customer Advisor employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Knowing the ins and outs of home improvement products will help you engage with customers more effectively and show your passion for the role.
✨Tip Number 2
Demonstrate your customer service skills in your interactions. Whether it's through networking or during the interview, share examples of how you've helped customers in the past to highlight your suitability for the Customer Advisor position.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for learning new skills, especially those related to home improvement, like paint-mixing and timber cutting. Expressing a genuine interest in expanding your knowledge will resonate well with the hiring team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job. Emphasise any previous customer service roles or experiences related to home improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for home improvement and your eagerness to help customers. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at B&q
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area, as it aligns perfectly with the role of a Customer Advisor.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help a customer, as this is crucial for the role and will show that you understand the importance of customer satisfaction.
✨Be Ready to Discuss Teamwork
Since teamwork is essential for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment and how you handle challenges within a team setting.
✨Familiarise Yourself with the Company Values
Research B&Q's values and commitment to diversity and inclusion. During the interview, mention how these values resonate with you and how you can contribute to creating an inclusive environment for both customers and colleagues.
