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- Tasks: Support students and staff in paralegal modules with exceptional customer service.
- Company: The University of Law is dedicated to professional development and student success.
- Benefits: Enjoy 30 days annual leave, private medical scheme, and student discounts.
- Why this job: Join a dynamic team and make a real impact on students' careers.
- Qualifications: SCQF level 9/10 or equivalent and experience in high-quality customer service required.
- Other info: This is a maternity cover role until February 2026, working hybrid at our Glasgow Campus.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about guiding students toward successful careers? The University of Law is dedicated to preparing people for their careers by providing exceptional professional development and strong support throughout their paralegal modules, fostering a positive and supportive relationship. Our Paralegal Administration Manager plays a vital role in delivering exceptional customer service across all paralegal modules to students and staff.
This is a maternity cover placement until February 2026, working 22.2 hours per week Monday to Friday on a hybrid basis at our Glasgow Campus.
As our Paralegal Administration Manager, you will:
- Deliver exceptional customer service across all paralegal modules to students and staff.
- Provide general information on a range of enquiries and liaise between students and course tutors for all module-related enquiries.
- Manage communication relating to coursework, examinations, and deadlines to students and course tutors.
- Schedule and organise internal and external examination arrangements throughout the year.
- Assist students in accessing specialist advice and support from other ULaw services (where appropriate) including welfare, disability support and inclusion, employability, and study skills.
- Contribute to the delivery of a professional front of house service to students, visitors, and staff in keeping with the expectations and standards required by the University and its stakeholders.
Is this you?
- Evidence of study at SCQF level 9/10 or equivalent
- Relevant experience in the provision of high-quality customer service
- Experience of working with complex processes in a busy office environment
- Experience of providing information, advice, and guidance to individuals on a one-to-one basis
- Experience of dealing with confidential and sensitive information
- Ability to build rapport quickly with students, colleagues, and employers
Why join us?
- A generous annual leave entitlement of 30 days (pro rata)
- Private Medical Scheme and Life Assurance
- Contributory Pension Scheme
- Season Ticket Loans and Student Discounts
Be part of a diverse and inclusive community. We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Please note: For this opportunity, you must be able to prove you have the right to work in the UK. Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
Paralegal Administration Manager employer: Central Law Training
Contact Detail:
Central Law Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paralegal Administration Manager
✨Tip Number 1
Familiarise yourself with the specific paralegal modules offered by the University of Law. Understanding the curriculum and the unique challenges students face will help you engage more effectively during interviews and demonstrate your commitment to supporting their success.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in educational settings. Be prepared to share specific examples of how you've successfully managed student or client enquiries, as this will showcase your ability to deliver exceptional service.
✨Tip Number 3
Network with current or former employees of the University of Law or similar institutions. Engaging with them can provide valuable insights into the culture and expectations of the role, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your experience with managing sensitive information and complex processes. This role requires a high level of confidentiality and organisation, so be ready to explain how you've handled such responsibilities in the past.
We think you need these skills to ace Paralegal Administration Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Paralegal Administration Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in providing high-quality customer service and managing complex processes. Use specific examples that demonstrate your ability to handle sensitive information and build rapport with students and colleagues.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for supporting students in their paralegal studies. Make sure to mention your understanding of the importance of exceptional customer service in an educational setting.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Central Law Training
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Paralegal Administration Manager. Familiarise yourself with the specific tasks mentioned in the job description, such as delivering customer service and managing communications. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily involves providing exceptional customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to build rapport quickly with students and colleagues, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex processes. Think about how you would handle situations related to coursework, examinations, or sensitive information. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Commitment to Inclusivity
The University of Law values diversity and inclusivity. Be prepared to discuss how you can contribute to creating a supportive environment for all students. Share any relevant experiences or initiatives you've been involved in that promote inclusivity and support for diverse backgrounds.
