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For Companies At a Glance
- Tasks: Join our team to manage water accounts and investigate vacant properties.
- Company: Wave is a leading water retailer, dedicated to efficiency and customer satisfaction.
- Benefits: Enjoy hybrid working, a great pension scheme, and perks like discounted cinema tickets.
- Why this job: Be part of a supportive culture focused on employee wellbeing and continuous learning.
- Qualifications: Experience in data analysis and customer communication is essential; utilities experience is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 20800 - 24800 £ per year.
Location: Contractual base in Salvus House, Durham / Pearl House, Peterborough with hybrid working opportunities.
Salary: £24,838 - £31,047 with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary.
About Us
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We are dedicated to helping businesses lower water use, be more water efficient, and reduce costs, all of which helped us earn Water Retailer of the Year 2021 and again in 2023. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We are committed to a happy, healthy place to work, and have a working environment that supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you would be part of a team of over 300 people working flexibly across two UK-based offices. You will find a real focus on employee wellbeing and some great benefits too.
WHAT'S IN IT FOR YOU?
- Wealth: Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave. Bonus potential. Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets, and restaurants), discounted cinema tickets, travel and holiday discounts, and online fitness classes. Income protection scheme. Personal accident insurance. 4x salary life assurance. Free onsite parking.
- Time off: 24 days holiday rising to 26 (plus bank holidays). A day off for your birthday. Half a day on Christmas Eve and New Year's Eve. The option to buy holidays. 1 day paid volunteering.
- Wellbeing: Hybrid/Flexible working. Healthcare cash back scheme. Cycle to work scheme. Annual conference and Christmas party. 24/7 Employee Assistance Programme. Free flu shots.
- Family Friendly: Enhanced maternity and paternity pay. Enhanced shared parental and adoption leave. We care about you as an employee and have a range of resources available to both you and your family.
THE ROLE IN A NUTSHELL
At the forefront of managing WAVES' vacant portfolio, the Business Movers Team plays a pivotal role in ensuring efficient water account management. As a vital member of our team, you will take on the crucial responsibility of investigating vacant properties that are consuming water without an active water account. We are looking for individuals who possess a keen eye for detail and an exceptional ability to analyse information. You will need to compile strong and comprehensive evidence packs that will facilitate correct occupancy and billing processes. Your role will also involve proactive engagement with customers through both email correspondence and outbound calls. We value a "Right First-Time" approach, ensuring that each interaction is accurate and effective.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Creating an account for customers when they move into a business premise and tailor the account to meet their needs.
- Validating data from various sources and identifying the correct customer responsible for a business premise.
- Making positive outbound contact via phone followed up with email where appropriate with a customer to confirm details and source any additional information required for an account to be set up.
- Investigating complex queries regarding whether a business premise is occupied or vacant and providing robust evidence.
- Processing customer correspondence in relation to occupying a business premise and taking the appropriate action.
- Finding and examining all available data sources to locate a customer in a business premise that reports as consuming but is marked as vacant.
- Cleansing internal systems to ensure the data is accurate and aligning this data to the central market databases.
WHAT DO WE NEED FROM YOU?
- Experience in collating and understanding data from numerous sources.
- Experience of making outbound contact via telephone and email.
- Keen eye for detail and a focus on data accuracy.
- Inquisitive nature and questioning skills.
- Experience in the utilities industry, specifically Water.
- Fully computer literate with Microsoft Office products, Excel level must be intermediate as a minimum.
- Problem-solving ability with a personal drive to search out the correct information and resolve issues.
- Strong team player with a can-do attitude and professional manner.
- Excellent communicator.
- Able to work under own initiative.
Please refer to the essential criteria in the job description as this is what you will be shortlisted against. Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting us.
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date: 4pm on 06 March 2025. Interviews are planned for: 12 March 2025.
Business Move Advisor employer: Wave
Contact Detail:
Wave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Move Advisor
✨Tip Number 1
Familiarise yourself with the utilities industry, especially water management. Understanding the key challenges and trends in this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly for making outbound calls. Since the role involves proactive customer engagement, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've successfully collated and interpreted data in previous roles. This will highlight your attention to detail and problem-solving abilities, which are crucial for the Business Move Advisor position.
✨Tip Number 4
Network with current or former employees of Wave, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Business Move Advisor
Some tips for your application 🫡
Tailor Your Covering Letter: Make sure to customise your covering letter for the Business Move Advisor position. Highlight your experience in data analysis, customer engagement, and any relevant utilities industry background. Use specific examples that demonstrate your keen eye for detail and problem-solving abilities.
Highlight Relevant Experience: In your CV, focus on your previous roles that involved data management, customer service, or utilities. Clearly outline your responsibilities and achievements, especially those that align with the job description provided by Wave.
Showcase Communication Skills: Since the role involves making outbound calls and email correspondence, emphasise your communication skills in both your CV and covering letter. Provide examples of how you've successfully engaged with customers in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and covering letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Business Move Advisor role.
How to prepare for a job interview at Wave
✨Research the Company
Before your interview, take some time to learn about Wave and its mission. Understanding their commitment to customer service and environmental sustainability will help you align your answers with their values.
✨Prepare for Data-Related Questions
Given the role's focus on data accuracy and analysis, be ready to discuss your experience with data management. Think of specific examples where you've successfully collated and interpreted data from various sources.
✨Practice Your Communication Skills
As the role involves engaging with customers via phone and email, practice clear and concise communication. You might want to role-play common scenarios to demonstrate your ability to handle inquiries effectively.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've approached complex queries in the past. Highlight your inquisitive nature and provide examples of how you've resolved issues, showcasing your personal drive to find the right information.
