UX Designer - Financial Wellbeing (12-Month FTC)

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Hybrid Working, Job Share.

Job Description Summary: Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years. We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well-placed to help Britain prosper by shaping the way we spend, save and borrow.

About this opportunity: In the Financial Wellbeing Platform our purpose is to transform how we support customers facing financial difficulty, as well as improving the business landscape for our colleagues. Our customers rely on us to provide them with the best customer experience and journey at a time when they might be at their most vulnerable. This is why your role is so important! We’re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing.

As a UX Designer, it’ll be your role to:

• Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen.
• Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD.
• Balance business requirements with user needs – you'll be gathering user research and rationale to align stakeholders on individual user needs. You’ll know when to diplomatically push back, if necessary, to act on what’s right for the customer.
• Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience.
• Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities.

What you'll need:

• Demonstrable experience within User Experience design/Interaction Design.
• Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background).
• Full ownership of the Interaction Design project.
• Excellent prototyping and layout skills which they can articulate clearly to internal customers and development teams.
• Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers.
• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process.
• Familiarity working in a complex landscape – ideally, you’ll have experience in financial services.
• A collaborative mindset to work closely and quickly with a multi-disciplinary team.
• Strong ability to see designs through to delivery – communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities.
• Strong advocacy of customer inclusivity and accessibility.
• Any experience working with customers in arrears and financial difficulty would be highly desirable.

About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• A discretionary annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

About Us: With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.