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- Tasks: Lead a passionate team, manage store operations, and provide top-notch customer service.
- Company: Cyclewise Whinlatter is a premier cycling hub in the stunning Lake District.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a vibrant outdoor setting.
- Why this job: Join a dynamic team, share your love for cycling, and make a real impact in the community.
- Qualifications: Experience in retail management, strong leadership skills, and a passion for cycling are essential.
- Other info: Opportunities for training and development, plus the chance to organise exciting cycling events.
The predicted salary is between 28800 - 43200 £ per year.
Location: Cyclewise Whinlatter, Keswick, Cumbria.
Salary: Competitive, based on experience
Type: Full-time / Permanent
Are you passionate about mountain biking and delivering exceptional customer experiences? We are looking for an experienced and enthusiastic cycle retail manager to join our trail centre shop team at Whinlatter Forest. In this dynamic role, you will oversee the daily operations of our cycle retail and bike rental store, lead and inspire a team of dedicated staff, and help drive the business towards even greater success. Cyclewise Whinlatter is based at the MTB trail head of Whinlatter in the Lake District, offering a specialist environment focusing predominantly on mountain bike products, with some of the best mountain bike trails in England just on the doorstep.
What you’ll do:
- Lead the team: Manage, motivate, and develop a passionate team to ensure excellent customer service, high quality workshop services and achieve sales targets.
- Customer experience: Provide expert advice and a first-class service to our customers, whether they’re beginners or seasoned cyclists.
- Store operations: Accountable for the day-to-day management of the store, ensuring the MTB & e-Bike rental fleet is serviced, retail stock levels are maintained, visual merchandising is spot-on, and the shop is a welcoming, clean and safe environment.
- Sales & retail range: Responsible for sales conversions, drive revenue, and ensure profitability by managing stock brands and inventory levels effectively. Create buy plans for the store.
- Workshop repairs: Ensure quality assurance on repairs and servicing of both customer and hire bikes. Oversee the scheduling of workshop jobs.
- Product knowledge: Stay up-to-date with the latest products, trends, and innovations in the cycling world to ensure the store offers the best selection.
- Training & development: Provide ongoing training to staff, ensuring they have the product knowledge and skills to deliver exceptional service and exceed customer expectations.
- Events: Plan and promote demo events, cycling activities, and promotions.
What we’re looking for:
- Previous experience in retail management, ideally in the cycling industry or a related field.
- Knowledge of bike mechanics.
- Strong leadership skills with the ability to inspire and motivate a team.
- A genuine passion for cycling and outdoor activities.
- Customer-focused with a positive, can-do attitude.
- Strong communication skills and the ability to build relationships with customers and suppliers.
- Organised, detail-oriented, and able to manage multiple tasks at once.
- Ability to manage stock, inventory, and budgets efficiently.
- Knowledge of cycling products, equipment, and trends is highly desirable.
- First Aid qualification or willingness to complete training (desirable).
- Ability to work flexible hours, including weekends.
If you are an enthusiastic leader who thrives in a fast-paced environment and is eager to make a significant impact on our centre’s success, we encourage you to apply for this exciting opportunity.
How to Apply: Please send your CV and a cover letter outlining your experience and why you’d be a great fit for the role to info@cyclewise.co.uk
Cycle Retail and Trail Centre Manager employer: Cyclewise Training Limited
Contact Detail:
Cyclewise Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Retail and Trail Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in mountain biking and cycling products. Being knowledgeable about the industry will not only help you stand out during interviews but also demonstrate your genuine passion for cycling, which is crucial for this role.
✨Tip Number 2
Network with other professionals in the cycling industry. Attend local cycling events or workshops to meet potential colleagues and employers. Building relationships can provide valuable insights and may even lead to job opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you motivated staff or improved customer service, as these experiences will be key in showcasing your fit for the managerial role.
✨Tip Number 4
Research Cyclewise Whinlatter and understand their values and mission. Tailoring your conversation to align with their goals during the interview will show that you're not just looking for any job, but that you're genuinely interested in contributing to their success.
We think you need these skills to ace Cycle Retail and Trail Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in the cycling industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive sales and manage a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cycling and outdoor activities. Clearly outline why you are a great fit for the role by linking your previous experiences to the responsibilities mentioned in the job description.
Showcase Product Knowledge: Demonstrate your knowledge of cycling products and trends in both your CV and cover letter. Mention any relevant qualifications or experiences that showcase your expertise in bike mechanics and customer service.
Highlight Leadership Experience: Provide examples of how you have successfully led and motivated a team in the past. This could include specific instances where you improved customer service or achieved sales targets through effective team management.
How to prepare for a job interview at Cyclewise Training Limited
✨Show Your Passion for Cycling
Make sure to express your enthusiasm for mountain biking and outdoor activities during the interview. Share personal experiences or stories that highlight your love for cycling, as this will resonate with the interviewers and demonstrate your genuine interest in the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss specific situations where you motivated staff, improved customer service, or achieved sales targets. This will showcase your ability to inspire and manage a team effectively.
✨Know Your Products
Familiarise yourself with the latest trends and innovations in the cycling industry. Be ready to discuss popular products, bike mechanics, and how you would ensure the store offers the best selection. This knowledge will show your commitment to providing expert advice to customers.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Prepare responses for various scenarios, such as handling complaints or providing recommendations for beginners versus seasoned cyclists. This will demonstrate your customer-focused approach and problem-solving skills.
