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- Tasks: Support IT needs in a dynamic gaming studio environment.
- Company: Join Tripledot Studios, an award-winning mobile games developer based in London.
- Benefits: Enjoy 25 days holiday, remote work options, and private medical cover.
- Why this job: Be part of a fast-growing team that values passion and creativity in gaming.
- Qualifications: Advanced Apple software skills and experience with Google Workspace required.
- Other info: Participate in regular company events and enjoy continuous professional development.
The predicted salary is between 48000 - 72000 £ per year.
Tripledot Studios is an award-winning, record-breaking games studio with a team of circa 400 people. Headquartered in London, we also have offices in Warsaw, Barcelona, Minsk, Jakarta, and Melbourne. We specialise in Casual, Free to Play, Mobile games that delight millions of players every day.
We are seeking an independent Senior IT Support Specialist to join our London office. You will be working within an Apple device environment, with Google Workplace. Your role will be to act as the go-to person in the London office (our headquarters) to support the organisation with anything related to IT Support.
Key Responsibilities- Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc.
- Plan for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation.
- Manage MDM for company workstations and mobile devices.
- Regularly audit software and licences.
- Configure and manage SaaS Management Automation Workflows.
- Manage security of end-user devices, antivirus setup.
- Onboard and offboard employees.
- Write IT support documentation for employees.
- You are an advanced user of Apple software and hardware.
- Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management.
- Independent, responsible, and able to make decisions quickly.
- Disciplined, attentive to detail, organised, with good planning skills and time management.
- 25 days holiday: Enjoy 25 days of paid holiday, in addition to bank holidays to relax and refresh throughout the year.
- 20 days fully remote working: Work from anywhere in the world, 20 days of the year.
- Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements, and our team spirit.
- Continuous Professional Development: Propel your career with continuous opportunities for professional development.
- Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
- Life Assurance & Critical Illness Cover: Financial protection for you and your loved ones.
- Health Cash Plan: Benefit from a health cash plan that contributes to your medical expenses.
- Dental Cover: Flash your best smile with our dental cover.
- Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program (subject to policy).
- Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program.
- Cycle to Work Scheme: Make the most of our Cycle to Work Scheme for a green and healthy commute.
- Pension Plan: Secure your future with our contributory pension plan.
Senior IT Support Specialist employer: Tripledot Studios Limited
Contact Detail:
Tripledot Studios Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Specialist
✨Tip Number 1
Familiarise yourself with Apple software and hardware, as well as Google Workspace services. Being well-versed in these technologies will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your experience with Atlassian software like Jira and Confluence. Highlighting your familiarity with these tools can set you apart, as they are essential for managing IT support tasks effectively.
✨Tip Number 3
Prepare to discuss your approach to managing helpdesk services and how you handle hardware and software issues. Having specific examples ready can illustrate your problem-solving skills and decision-making abilities.
✨Tip Number 4
Research Tripledot Studios and their games to understand their culture and values. Being able to align your passion for technology with their mission can make a strong impression during your discussions.
We think you need these skills to ace Senior IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Apple software and hardware, Google Workspace services, and any familiarity with Atlassian software. Use specific examples to demonstrate your skills in IT support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work independently. Mention your organisational skills and attention to detail, as these are key attributes for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed helpdesk services or worked with MDM solutions. Include details about your experience with budgeting and supplier management if applicable.
Showcase Problem-Solving Skills: Provide examples of how you've successfully resolved IT issues in the past. This could include specific challenges you faced and the solutions you implemented, demonstrating your ability to make quick decisions.
How to prepare for a job interview at Tripledot Studios Limited
✨Showcase Your Technical Skills
As a Senior IT Support Specialist, it's crucial to demonstrate your expertise in Apple software and hardware, as well as Google Workspace services. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past.
✨Understand the Company Culture
Tripledot Studios values a passionate team that loves what they do. Research the company’s games and their achievements to show your enthusiasm for their work. This will help you connect with the interviewers and align your values with theirs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to manage helpdesk requests or handle hardware configurations. Think through your approach and be ready to explain your decision-making process.
✨Highlight Your Organisational Skills
The role requires strong planning and time management skills. Share examples of how you've effectively managed multiple tasks or projects simultaneously, especially in a fast-paced environment. This will demonstrate your ability to thrive in their dynamic setting.
