Loss Adjustor | London, UK

Are you someone who is passionate about Insurance and has a confident knowledge of household/residential building reinstatement and mitigation with experience managing several stakeholders? Due to growth, we currently have a fantastic opportunity for a Desk Loss Adjuster and are looking for someone who would love to showcase their skills, ideas and make a difference to our team.

A bit about the job: This role services our customers affected by building related damage from an escape of water, flood, fire, and impact. You would be joining a team of around 20 specialist handlers who manage claims up to £50k virtually. We give you full responsibility to own the claim, providing a customer focused & cost-effective service by managing from instruction to completion. You would also be the main point of contact for customers and suppliers managing claims and utilizing the support of field-based colleagues and suppliers.

Skills and experience we're looking for:

• Experience in Household/residential insurance.
• A good understanding of building pathology.
• Ability to scope and schedule reinstatement works utilizing photos and video.
• Good knowledge of the buildings industry, mitigation, building standards and materials.
• Strong stakeholder management skills, including the customer.

What you'll receive for this role:

• Starting salary from £34,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to.