Trainee Customer Support Agent

Stoke-on-Trent Full-Time

Reponsibilities of the Customer Suport Agent:

Deal with customer requests & queries through all methods of customer contact.
Communicate with customer queries patiently and resolve the issue efficiently.
Escalate any issues internally and appropriately to ensure customer issues are resolved.
Respond to the problems of the customer in a timely and efficient manner.
Look after customer accounts and update their transaction status.
Draft the necessary documents, letters, or statements, as required by the customer and in line with internal process.
Maintain up to date records of customer interactions, ensuring updates and resolutions are detailed.
Coordinate with other internal departments to resolve customer issues.
Any other reasonable duties requested as directed by management.
Satisfactory completion of a basic Data and Barring security Checks (DBS) or other in-country security checks.

This is an excellent opportunity for someone with hospitality or retail background looking to start their career in an office environment

Ideal Customer Support candidates will be:

· Independent thinker, friendly, proactive, fully engaged to support a great customer experience.

· Able to work in a changeable and developing organization.

Company events
Company pension
Employee discount
On-site parking
Private medical insurance, · Starting salary of £22,000 rising to £24,000 post-probation.

· 25 Days Holiday plus bank holidays.

· Private Healthcare contributions.

· Matched pension scheme.

· Discounts on campus-based shops, gym, and other services.

· Free EV-charging (subject to change based on university policy).

If you are from hospitality/retail or other customer facing roles please feel free to apply

Job Types: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

Benefits:

Schedule:

RCM Recruitment

37 London Road, Stoke-on-Trent

Permanent, Full-time

Contact Detail:

RCM Ltd Recruiting Team

CV Bay

Worcester Full-Time

Learn More