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For Companies At a Glance
- Tasks: Engage customers with expert haircare advice and achieve sales targets at Selfridges.
- Company: Join Living Proof, a pioneering brand in science-based haircare since 2005.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a luxury brand that values creativity and exceptional customer service.
- Qualifications: Sales experience in beauty or FMCG is preferred; strong interpersonal skills are essential.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
About The Brand
In 2005, an unlikely combination of biotech scientists and renowned hair stylists came together to pioneer a first-of-its-kind hair care philosophy based in science. Our mission was to create inventive solutions designed to solve real-world hair problems. 20 years later Living Proof continues to pride itself on our commitment to rigorous testing, which is unparalleled within the haircare industry, to deliver trusted formulas that deliver optimal hair health.
Role Overview + Purpose of the Job:
We have an exciting opportunity to join our flagship counter in the UK, at Selfridges London. You will join our experienced and high performing Counter Manager to deliver a premium level of service to discerning beauty customers and exceed business goals and targets on a weekly basis. You will be passionate about exceptional service and our luxury haircare products, which you will use to inspire and educate our clients. As a true brand ambassador, you’ll be confident in presenting and sharing your haircare and product knowledge and tips with customers, creating tailored haircare routines and desired styles. It’s essential to be self-motivated and able to work as a team player with our current Counter Manager to jointly hit daily and weekly sales targets.
Main Responsibilities
- Commercial Goals: Achieve and exceed personal daily and weekly sales targets set out by the brand and Selfridges as part of the annual retail sales target. Increase counter productivity to meet a minimum AUS 2.0 & AVS £60. Bring new creative ideas to the business to maximise sales and exceed targets. Develop positive working relationships with department managers and head office to communicate support needed to achieve sales targets.
- Training And Service: Have a desire to learn fundamental and technical product knowledge (clinical claims, benefits, usage) as well as application and demonstration techniques to provide the best experience and results for the customer. Always implement high level premium customer service to build strong customer engagement and loyalty. Use technical knowledge and selling skills to influence customers and assist them in choosing the right products to ensure instant and long-term hair health benefits. Convey passion and master brand storytelling. Traffic stop and share our brand icons. Maintain a strong knowledge of haircare and beauty trends.
- Counter Standards And Stock Management: Always maintain the flagship counter/store standards. Review visual merchandising daily, including appearance and cleanliness of counter/display, ensuring all stock is aligned to planogram and counter POS is clear and in good condition. Daily review of stock management, audit low and out of stock items with reporting any issues to Counter Manager, Area Manager, and Brand commercial team. Manage samples effectively when available in store.
Essential Skills:
- Proven experience in sales and achieving/exceeding targets.
- Evidence of growing accounts through strategic thinking and incremental opportunities in your role.
- Selling in FMCG and beauty/skincare, haircare experience would be advantageous.
- Strong interpersonal, numeracy, and organisational skills.
- Excellent team player.
- Proactive and self-motivated.
- Required during peak trade and weekends.
- Excellent grooming standards.
As an equal opportunities’ employer, Unilever Prestige Hub Brands: REN/Murad/Kate Somerville/Living Proof/Tatcha is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/REN/Tatcha/Murad/Kate Somerville/Living Proof.
Brand Specialist - Selfridges - Living Proof employer: Unilever Prestige - UK HUB
Contact Detail:
Unilever Prestige - UK HUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist - Selfridges - Living Proof
✨Tip Number 1
Familiarise yourself with Living Proof's product range and their unique selling points. Being able to discuss the science behind their haircare philosophy will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your sales skills by preparing examples of how you've exceeded targets in previous roles. Be ready to share specific strategies you used to engage customers and drive sales.
✨Tip Number 3
Research current beauty and haircare trends, especially those relevant to luxury products. This will help you connect with customers and position yourself as a knowledgeable brand ambassador.
✨Tip Number 4
Prepare to discuss your teamwork experience and how you can contribute to a positive working environment. Highlight instances where you've collaborated effectively with colleagues to achieve common goals.
We think you need these skills to ace Brand Specialist - Selfridges - Living Proof
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Living Proof's mission and product philosophy. Highlight your understanding of their commitment to science-based hair care in your application.
Tailor Your CV: Emphasise your sales experience, particularly in beauty or FMCG sectors. Include specific examples of how you've exceeded sales targets and contributed to team success.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for luxury haircare products. Mention any relevant experience in customer service and how you can inspire and educate clients about haircare routines.
Showcase Your Interpersonal Skills: In your application, highlight your strong interpersonal skills and ability to build relationships. Provide examples of how you've engaged customers and created loyalty in previous roles.
How to prepare for a job interview at Unilever Prestige - UK HUB
✨Know Your Products Inside Out
As a Brand Specialist, you'll need to demonstrate a deep understanding of Living Proof's haircare products. Familiarise yourself with the clinical claims, benefits, and application techniques so you can confidently educate customers and tailor their haircare routines.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've exceeded targets in the past. Be ready to share specific examples of how you've used strategic thinking to grow accounts or boost sales, as this will be crucial for achieving the goals set by the brand.
✨Emphasise Customer Engagement
Highlight your passion for providing exceptional customer service. Think of ways you've built strong relationships with clients in the past and be prepared to discuss how you would create loyalty among customers at the Selfridges counter.
✨Demonstrate Team Spirit
Since you'll be working closely with the Counter Manager, it's important to show that you're a great team player. Share examples of how you've collaborated with colleagues to achieve common goals and how you can contribute to a positive team environment.
