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- Tasks: Be the night hero, providing support and security to residents while keeping the place safe.
- Company: Join Servol Community Services, a charity dedicated to improving lives through quality accommodation and support.
- Benefits: Enjoy 28 days of annual leave, flexible hours, a pension scheme, and career development opportunities.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: We seek resilient individuals with a proactive attitude and a genuine desire to help others.
- Other info: Work hours are 22:30 to 08:00 on a four on, four off rota basis.
Do you want to make a positive difference to people’s lives, enabling them to improve their wellbeing and move forward to independent living? If so, please read on. Servol Community Services is an established charity which provides high quality accommodation and support for adults living with mental ill health and complex conditions. We are looking to create a new team to join our supported living service in the London Borough of Sutton. * Hours per week – 22:30 to 08:00 the following day on a four on, four off rota basis. Shifts will include some weekends and bank holidays as per rota pattern. * Location of work – SM2 and SM5 in Sutton, Greater London * Hourly pay rate – £13.85 (London Living Wage) As a key member of the Night Concierge team, you will: * provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable tenants of the service. * ensure the security of residents and guests on site and keep the building secure. * provide support to service users – listening to them when they want to talk & help to diffuse tense situations. * keep service user records up to date & accurately record any incidents on an IT system. * share concerns and suggestions with the wider team to ensure continuity in service delivery. * undertake regular checks on service users. * keep the units clean and report any maintenance issues. Skills/experience/personal qualities required for our Night Concierge vacancy??????: * We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. * We need someone who can listen and follow instructions precisely. * You’ll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. The successful candidates will be responsible for creating a service that provides the highest standards of care, ensuring compliance with contractual and regulatory requirements. We offer a wide range of benefits, learning and development and a culture that welcomes all. Benefits include 28 days Annual Leave, flexible working, pension scheme, staff discounts, employee assistance programme and career development. These aren’t token gestures – we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. If you feel that you have the skills and experience required to become our Night Concierge please click ‘apply’ today – we would love to hear from you. All applicants must be legally eligible to work in the UK by the start of employment as Servol are not able to offer sponsorship. Interviews will be held week commencing 25 November 2024 in-person on site or via TEAMS
Night Concierge employer: Servol Community Services
Contact Detail:
Servol Community Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarize yourself with the specific needs of individuals living with mental ill health. Understanding their challenges and how to support them can set you apart during the interview process.
✨Tip Number 2
Highlight any relevant experience you have in similar roles or environments. Whether it's working in a care setting or volunteering, showcasing your background will demonstrate your commitment to helping others.
✨Tip Number 3
Prepare to discuss scenarios where you've had to diffuse tense situations or provide support to someone in need. Real-life examples can illustrate your resilience and proactive attitude effectively.
✨Tip Number 4
Research Servol Community Services and their mission. Being able to articulate why you want to work for them and how you align with their values will show your genuine interest in the role.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Concierge position. Understand the responsibilities and skills required, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in support roles, particularly those involving vulnerable individuals or mental health. Share specific examples that demonstrate your resilience, proactive attitude, and ability to listen.
Showcase Your Skills: Make sure to mention your skills that align with the job requirements, such as effective communication, attention to detail, and the ability to follow instructions precisely. Use concrete examples to illustrate these skills in action.
Express Your Motivation: In your cover letter, convey your genuine desire to help others and make a positive difference in their lives. Discuss why you are drawn to this role and how your personal values align with the mission of Servol Community Services.
How to prepare for a job interview at Servol Community Services
✨Show Your Passion for Helping Others
Make sure to express your genuine desire to support individuals with mental health challenges. Share any relevant experiences that highlight your commitment to improving the wellbeing of others.
✨Demonstrate Resilience and Proactivity
Prepare examples from your past where you faced challenging situations and how you handled them. This will showcase your resilience and proactive attitude, which are crucial for the Night Concierge role.
✨Highlight Your Listening Skills
During the interview, emphasize your ability to listen actively and follow instructions precisely. You might want to provide scenarios where your listening skills made a positive impact.
✨Be Aware of Your Surroundings
Discuss your understanding of the importance of being aware of your environment and how it relates to safeguarding residents. Mention any previous experiences where situational awareness was key to ensuring safety.
