IT Operations Manager

Join Our Team as an IT Operations Manager!

Are you ready to take on a pivotal role in our dynamic IT Operations team? As our IT Operations Manager, you’ll be at the heart of ensuring the smooth and efficient running of the Trust’s server and desktop infrastructure.

Your Key Responsibilities Will Include:

1. Proactive and Reactive Management: Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly.
2. Problem Management: Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met.
3. Technical Escalation Point: Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops.
4. Senior IT Support: Provide top-tier IT support and break-fix services to the Trust and our valued stakeholder organisations.

If you’re passionate about IT and thrive in a fast-paced environment, we want to hear from you!

As IT Operations Manager, you\’ll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. You will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents. The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the on-call rota.

For further details / informal visits contact: Name: Paul Ingham Job title: Head of IT Operations Email address: #J-18808-Ljbffr