Finance TSA Business Partner (GBS) - 12 Month Secondment / FTC

Finance TSA Business Partner (GBS) – 12 Month Secondment / FTC

Contract

At Informa, no two days and no two people are the same, and you\’ll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Informa’s Global Business Services (GBS) delivers operational finance services to internal Informa Group divisions as its primary business. GBS also works to integrate acquisitions of new businesses or separate businesses that have been divested, to support the Informa Group growth initiatives, that also require to be managed for a period under a Transitional Services Agreement (TSA). We are looking for skilled and enthusiastic colleagues to join GBS, to support the management of the finance services performed by GBS, that supports the obligations of the TSA, with finance transaction processing, during the period of integrating and/or divesting entities in a business-as-usual environment.

This key role sits within the Global Delivery Team reporting to the Global Service Delivery Lead and working closely with the Regional Service Delivery Leads, and the GBS Acquisitions and Separations team, specifically the relevant Programme and Project Managers.

You will manage and co-ordinate the contractual obligations, TSA fees invoicing, reporting and query management of the GBS finance services, performed by the Delivery team and contracted third parties, in those applicable regions, ensuring that all aspects of GBS’s services within the bounds of the TSA, are being delivered to a high-level of service excellence and customer satisfaction.

Where tools and templates already exist, it will be expected that they are used but the role would be expected to assist in further evolution and development of those within an overall structured approach.

The management of the TSA is a key function of the overall divestment and separation activities during the TSA period, and as such the role will be required to engage with, and report upon, performance and progress to the relevant stakeholders, be they within GBS or across the wider organisation.

The successful candidate will need to be able and capable to identify where they need to step in and get hands-on and involved in exceptional cases. A strong sense of ownership will be key to the overall success, along with the ability to engage and communicate and create strong, valued relationships, with colleagues and the wider Group.

GBS is keen to use this as an opportunity to acquire further depth / additional capabilities to support the evolution of the existing processes and with innovative ideas.

The role is a fixed term contract / secondment for a period of 12 months.

Key Responsibilities

This position requires clear management capability, an ability to develop and maintain strong relationships and somebody who is not afraid to “roll up their sleeves and get involved in the detail” whenever that is required. Specifically:

• Be the custodian of knowledge of the commercial contracts pertaining to the obligations of GBS and its contracted third parties.
• Adaptation of the stakeholder management and communication plans for both internal and external engagement from the GBS perspective.
• Manage the engagement model for GBS and the entities of the organisation within the perimeter of the TSA.
• Liaise with the Regional Delivery Leads to identify potential risks and issues and dependencies across the service delivery spectrum.
• Develop the governance model for service delivery and change control.
• Identify, manage and report on relevant KPI’s for service delivery, where applicable and published.
• Ensure the GBS Blueprint, TSA service delivery playbook, is communicated to relevant stakeholders and embedded within the delivery organisation.
• Ensure TSA delivery resources are in the right place at the right time, identifying gaps where necessary and considering holiday periods.
• Adapt specific training plans to implement change management for internal service delivery colleagues for TSA specific and non-standard services.
• The planning, management, control, review and audit of service provision, to meet operational and service delivery requirements as stipulated in the TSA.
• The overall service delivery and operations management, control and stewardship of the service delivery within the framework of the TSA, ensuring compliance with all governance, legal and regulatory requirements.
• The management and delivery of monthly finance reporting as required. Create dashboards and report on key metrics of the status of delivery (to enable management visibility and informed decision making).
• Manage and collate the input of costs from the regional teams to ensure the invoicing for the relevant fees for the delivery of TSA services, monthly.
• The management of the relationship between GBS and the TSA entities finance team as prime contact.
• Custodian of the cost budget tracker ensuring timely reporting of exceptions.
• The overall management and control of the operation of the TSA between the organisation and its clients, for the supply of Finance Shared Services.
• Implement and manage the TSA governance, issue resolution, performance tracking and change control processes.
• Managing the formal Reporting Reviews with the GBS Leadership team to assess performance, risks and issues.
• At the appropriate time within the contract period, working with the Separation Programme Manager / Project Managers, to co-ordinate the planning of final integration or separation, knowledge transfer and close down of the GBS services at the point of TSA exit.

Capability, Knowledge and Experience

• Prior experience in managing TSA Service Delivery in an operational finance environment would be advantageous.
• Knowledge of O2C, R2R, P2P and Tax/Financial Accounting processes.
• Prior experience in the management of service contracts and schedules.
• Prior experience in working and managing delivery of a TSA and/or outsource contracts would be very advantageous.
• Prior experience in engagements with accounting firms during due diligence.
• Ability to manage/input into TSA services – availability, continuity, and capacity of resourcing.
• Ability to manage the delivery of TSA services against a specific budget.
• Experience in overall delivery to the entities as well as input/support to improve service delivery.
• Monthly reporting to Informa GBS Leadership as well as at Group-level if required.
• Demonstrable experience of managing service delivery of a similar nature.
• Demonstrate ability/experience to manage a senior group of stakeholders both internal and external.
• Effective leadership, interpersonal and communication skills.
• Problem-solving skills and ability to pre-empt issues before being escalated.

Education and Qualifications

• Educated to Degree Level or equivalent related qualifications in finance. Extensive relevant work experience will be considered in place of this.
• Qualifications in Service Delivery would be an added advantage.

Personal Characteristics

• Relishes a challenge and the satisfaction of solving problems.
• Ability to build and maintain business relationships to a level of a trusted advisor.
• Strong orientation towards excellence in customer experience.
• Strong communication skills, written, verbal and listening, across all business levels.
• Detail orientated where necessary.
• Ability to manage and work on multiple tasks and prioritise effectively.
• Strong emotional intelligence and ability to solve potential issues collaboratively.
• Able to make decisions where appropriate.
• Analytical approach to tasks, research, and change.
• Capable of working in and handling complexity and ambiguity as well as working in a constantly evolving environment.
• Builds and maintains strong relationships, and is a team player.

Working environment

London-based role, 5 Howick Place or Sheepen Place, Colchester, Essex.

Hybrid working arrangements meaning being office based – during the typical working week (i.e. +3 days in office).

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• Personal benefits: a range to choose from, plus company funded private medical cover.
• ShareMatch scheme: allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support: EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Awards: Recognition for great work, with global awards and kudos programmes.
• Global collaboration: As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you\’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

#J-18808-Ljbffr