Spa Co-Ordinator

Description
To manage the House of ELEMIS bookings system to maximise utilisation and the most productive use of spa personnel to achieve department targets. To carry out all client‑facing duties, to deliver the ultimate ELEMIS experience to all clients; walk‑ins, treatment guests and VIP visitors when required. Maintaining the highest quality of professionalism, standards, customer experience, product recommendations and retail sales within the department.
To support the Spa Manager in ensuring a smooth running of daily operation of the flagship House of ELEMIS spa. To actively drive sales and brand awareness through skin labs, customer events, treatment bookings and upgrades, treatment courses and re‑bookings. To participate in internal and external events and promotional activity within the business’ requirements and hours.
Contract Type: Permanent Weekly Hours: 37.5 Hours over 5 days
What Will You Do?
To carry out all client facing duties at front of house, demonstrating excellent communication skills with the team spa coordinators, therapists and management team.
Conduct open and close shifts, following operational and security duties as instructed by management.
To ensure all front‑of‑house employees are conducting their roles and responsibilities and level of customer service to the highest standard.
Understand and abide by company and departmental policies and procedures.
To be responsible for the growth of Elemis sales in treatments and products within the house of Elemis.
To proactively and enthusiastically drive sales and ensure departmental targets are met, and to strive to exceed set targets.
To ensure all financial and KPI reporting is kept up to date and accurate on a daily and month‑to‑month basis.
To ensure cash and card banking is processed correctly daily and are reconciled monthly.
To ensure correct management of stock; checking stock levels, placing orders when required and ensuring monthly stock counts are completed on time and correctly.
To raise awareness of the Elemis brand and educate clients in the product and treatment range.
Contribute to the departmental targets by driving skin labs, customer events, treatment bookings, upgrades, treatment courses and re‑bookings.
To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
Co‑ordinate VIP visits from the point of booking to the visit itself, delivering the ultimate brand experience, whilst also delivering HD skin consultation and brand history and knowledge through tours.
Ensure products and treatments prescribed are appropriate to clients’ needs and consider medical contraindications.
To ensure the team are aware of their figures and targets and how the