Senior Product Analyst - Old School Runescape

Are you an experienced, hands-on product analyst with an interest in video games, and is looking for an opportunity to influence the direction of one of the world’s most popular MMORPGs? As a Senior Product Analyst on Old School RuneScape, you will deliver insights, learning and guidance to the team and will guide decision making on product and feature roadmaps to help inform and improve player experience.

What you’ll be doing:

• Foster and maintain strong working relationships across the studio to promote a data-driven partnership.
• Generate hypotheses and guidance across many types of data across many groups to grow and improve Old School RuneScape.
• Query and analyse big data to uncover high-value insights with direct impact to improve games and player experience.
• Partner closely with game development and engineering teams in designing telemetry events to better understand product quality.
• Lead insights projects that guide decisions on product and feature roadmaps, using a variety of data sources.
• Deep dive analysis on the impact on the intersection between quality signals and player behaviours, including churn and other factors.
• Brainstorm with development and business teams to direct ambiguous questions or misleading metrics into impactful analysis plans.
• Drive deep, impactful learnings by working across data, game design and research to deliver a story driven direction based in data.
• Present analysis conclusions to business stakeholders in a clear and practical way.
• Partner with data engineering to manage data requirements such as schema requirements and data format to support high-quality deliverables.
• Conduct effective analysis while adhering to version control, documentation, and reproducibility.
• Develop a strong understanding of the game mechanics and telemetry.

What we’re looking for:

• Proven and demonstrable experience working in a consumer, user or player analytics role in a B2C company.
• Familiarity and experience working with modern data architectures (AWS, Snowflake, OLAP).
• Proven experience using modern data visualization tools e.g. Tableau, PowerBI etc.
• Strong knowledge and experience working with SQL & Statistical Modeling & Data Cleansing Techniques.
• A genuine interest in the video games industry and the improvement of player experience.
• Demonstrable experience of crafting a clear message for your audience using complex ideas and insights in a simple to understand manner.
• Base understanding of project management, research, and scientific testing.
• Strong domain knowledge in assessing digital products in core statistical modelling and toolsets.

What we offer:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise. If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where you log in. Flexibility really is the key to how we set up working schedules; we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

About Jagex: Make forever games with us. Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we redefine expectations for what evergreen success looks like. We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans. These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues. This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better. If this is something you want to be a part of, get in touch. We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.