Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT projects and support the Helpdesk with troubleshooting.
- Company: Join a globally renowned brand based in Plymouth, Devon.
- Benefits: Enjoy a competitive salary of £40,000 - £45,000 plus travel expense reimbursement.
- Why this job: Be part of a dynamic team and work with cutting-edge technology.
- Qualifications: Experience in IT support, Windows Server, and customer-facing roles required.
- Other info: Must have a full driving license and own vehicle for site travel.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Engineer / Project Lead IT Technician with strong knowledge of Windows Server, Desktop Operating Systems, Microsoft Office / 365 Admin Centre and Azure Active Directory with good network troubleshooting skills is required for a globally renowned brand based in Plymouth, Devon, South West England. SALARY: £40,000 – £45,000 per annum + Benefits LOCATION: Plymouth, Devon, South West England JOB TYPE: Full-Time, Permanent WORKING HOURS: 07:30 16:30 Monday to Thursday and 07:30 12:30 Friday Occasional out of hours to support projects and service desk tickets PLEASE NOTE: You will need a Full Driving Licence and your own vehicle as you will travel between 5 sites across Plymouth (travelling expense can be claimed back) JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / Project Lead IT Technicianwith strong knowledge of Windows Server, Desktop Operating Systems, Microsoft Office / 365 Admin Centre and Azure Active Directory with good network troubleshooting skills. Working as the Technical Support Engineer / Project Lead IT Technician you will lead on IT project implementations both locally and remotely across the entire estate in Plymouth. As the Technical Support Engineer / Project Lead IT Technician you will also be involved with supporting the IT Helpdesk / Service Desk when required, troubleshooting and resolving any technical issues relating to Software / Application / Hardware / Server and Network issues. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Technical Support Engineer / Project Lead IT Technician include: Lead and implement IT projects working closely with the business and other team members Take end to end ownership of Service Records, making sure all relevant stakeholders are adequately informed of actions undertaken Ensure the Service Knowledge Management System is kept up to date at all times Manage complex and high priority Service Records to both internal and external teams in line with agreed processes Provide a customer-centric interface for all users of IT systems and external parties where applicable Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support Manage / Administer cloud services CANDIDATE REQUIREMENTS Previous experience of working in a busy IT department Previous experience working in a customer facing role Support knowledge of Windows Server and desktop operating systems and Microsoft Office Knowledge of Microsoft 365 admin center and Azure Active Directory Knowledge of how to troubleshoot network issues Demonstrable analytical approach to problem solving Excellent written and verbal communicative skills Full clean driving license and your own vehicle must be able to travel between 5 sites across Plymouth (travelling expenses paid back) Desirable Basic knowledge of Microsoft System Center Basic knowledge of Microsoft Internet Information Services. ITIL exposure and awareness HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12800 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Plymouth, Devon, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ JBRP1_UKTJ
AWD online | Technical Support Engineer / Project Lead IT Technician | plymouth employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWD online | Technical Support Engineer / Project Lead IT Technician | plymouth
✨Tip Number 1
Make sure to highlight your experience with Windows Server and Microsoft 365 in your conversations. These are key areas for the role, and demonstrating your expertise can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led IT projects in the past. This will show your potential employer that you have the leadership skills necessary for the Project Lead aspect of the position.
✨Tip Number 3
Familiarize yourself with the company's current technologies and any recent projects they have undertaken. This knowledge will help you engage in meaningful discussions during the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Since the role involves traveling between sites, be ready to discuss your driving experience and how you manage your time effectively while on the road. This will reassure the employer of your reliability and commitment.
We think you need these skills to ace AWD online | Technical Support Engineer / Project Lead IT Technician | plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Desktop Operating Systems, Microsoft Office / 365 Admin Centre, and Azure Active Directory. Use specific examples to demonstrate your troubleshooting skills and project management experience.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer-facing experience and your ability to manage complex service records. Mention your analytical approach to problem-solving and how it aligns with the company's needs.
Highlight Relevant Skills: In your application, clearly list your technical skills, especially those related to network troubleshooting and cloud services management. If you have any knowledge of Microsoft System Center or ITIL, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer role.
How to prepare for a job interview at AWD online
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Desktop Operating Systems, and Microsoft 365 Admin Centre. Highlight specific projects where you successfully implemented or troubleshot these technologies.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical approach to problem-solving. Prepare examples of complex issues you've resolved, particularly in a customer-facing role, to illustrate your capabilities.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Understand the Company Culture
Research the company and its values. Be ready to discuss how your personal values align with theirs, especially regarding customer service and teamwork, as these are crucial for the Technical Support Engineer / Project Lead IT Technician position.
