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For Companies At a Glance
- Tasks: Lead a team to create memorable customer experiences in a busy coffee shop.
- Company: Join Costa, the nation's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy an annual bonus, discounts, and enhanced benefits like pension and life assurance.
- Why this job: Shape a winning culture while developing your career with fabulous growth opportunities.
- Qualifications: Experience in managing teams and delivering against budgets in retail or hospitality.
- Other info: Perfect for aspiring managers looking to elevate their careers!
The predicted salary is between 29000 - 34000 £ per year.
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve. You’ll lead your team to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What you will get in return as a Store Manager:
- Annual bonus up to £7,800pa
- Up to £400 reward for every successful refer a friend recruited
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What you will be doing as a Store Manager:
- Ensure that the Costa unit achieves, as a minimum, the financial targets agreed budget and P&L
- Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
- Adhere to and ensure delivery of brand standards
- Overall responsibility for driving consistent high quality customer service and sales
- Lead shifts including opening and closing the unit
What Skills & Knowledge you’ll need:
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labour costs and ratios, and cost saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!
Ready to start your journey with us? Apply today!
Store Manager - Costa employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Costa
✨Tip Number 1
Familiarise yourself with Costa's brand values and customer service standards. Understanding what makes Costa unique will help you demonstrate your alignment with their culture during the interview.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to manage a team effectively. Highlight specific instances where you motivated your team or improved performance.
✨Tip Number 3
Research the financial aspects of running a store, such as P&L management and budget adherence. Being able to discuss how you've successfully managed these elements in previous roles will set you apart.
✨Tip Number 4
Network with current or former employees of Costa to gain insights into the company culture and expectations for a Store Manager. This can provide you with valuable information to use in your discussions during the application process.
We think you need these skills to ace Store Manager - Costa
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Store Manager at Costa. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Leadership Experience: Emphasise your proven track record in managing and leading teams. Provide specific examples of how you've motivated your team and improved performance in previous roles.
Showcase Financial Acumen: Since the role involves working with budgets and P&L, include any relevant experience you have in managing financial targets. Mention any cost-saving initiatives you've implemented successfully.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create a memorable experience for customers. Use this opportunity to express why you want to work for Costa specifically.
How to prepare for a job interview at Moto
✨Showcase Your People Skills
As a Store Manager, your ability to connect with people is crucial. Be prepared to discuss how you've successfully led teams in the past and created memorable customer experiences. Share specific examples that highlight your interpersonal skills.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and P&L, be ready to talk about your experience with financial targets. Discuss any strategies you've implemented to achieve or exceed these targets in previous roles.
✨Highlight Your Leadership Style
The interviewers will want to know how you motivate and develop your team. Prepare to explain your leadership style and provide examples of how you've mentored colleagues and fostered a positive work environment.
✨Stay Calm Under Pressure
Given the fast-paced nature of the role, it's important to convey your ability to remain composed during busy periods. Share instances where you've successfully managed stress and maintained high service standards in challenging situations.
