Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the Client Success Team to enhance client experiences and drive satisfaction.
- Company: Join BlueVoyant, a cutting-edge cybersecurity firm with a dynamic team and global reach.
- Benefits: Enjoy remote work flexibility, travel opportunities, and a supportive team culture.
- Why this job: Make a real impact in cybersecurity while developing your skills in a fast-paced environment.
- Qualifications: Experience in customer success management and cybersecurity is essential; passion for client engagement is a plus.
- Other info: Remote role with occasional travel across the EMEA/UK region.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote in the UK (Local travel required at times to meet with clients)
Overview: BlueVoyant is seeking a CSM Manager for EMEA/UK, to enhance the efficiency and effectiveness of our Client Success Team and lead our clients' Managed Security Service experience. Join a dynamic team dedicated to fostering client engagement and advocating for an exceptional client experience with key stakeholders at BlueVoyant. We welcome remote UK candidates who can travel as needed within the EMEA/UK region to engage with prospects and clients.
Key Responsibilities:
- Portfolio Management: Responsible for managing EMEA portfolio customer risk, adoption, retention, and expansion, as well as customer escalations.
- CSM Initiatives: EMEA manager of CSM projects, tasks, and initiatives to improve processes, methods, and outcomes within the Client Success Team worldwide.
- Customer Adoption: Monitor and analyze customer usage data to identify patterns, trends, and areas for improvement.
- Training and Development: Responsible for EMEA CSMs training program outcomes to develop high-value technical knowledge and understanding of BlueVoyant’s Product and services.
- Drive Team Success: Inspire and motivate the team to achieve adoption, retention, and expansion targets and enhance their effectiveness and success.
- Coaching and Management: Lead, mentor, and develop a team of customer success professionals to ensure high performance, efficiency, and continuous improvement at all levels.
- Client Relationship Management: Oversee a portfolio of client relationships, ensuring successful adoption of BlueVoyant products and a seamless journey from onboarding to steady state.
- Operational Interface: Act as the liaison between BlueVoyant teams to work with the sales team to manage successful renewal and expansion of the EMEA/UK portfolio, work with operations teams to ensure consistent service delivery quality, manage client risk and issues from identification to resolution, advocate for capability improvements with the Product Management team, demonstrate ongoing performance improvements with the SOC team, work with the support organization to ensure customer support is timely and effective, and develop and implement service improvement plans as needed.
- Client Satisfaction: Enhance the client experience to achieve high satisfaction ratings and create referral accounts.
- Service Renewals: Drive successful renewals through high client satisfaction and risk management.
- Client Engagement: Encourage clients to participate in case studies and marketing events.
- Cross Functional Collaboration: Identify and promote cross-sell and up-sell opportunities in partnership with the Sales team. Collaborate with operations and product teams to align on customer success goals and initiatives.
- Strategic Planning: Provide expert guidance on cybersecurity best practices and industry trends. Develop and implement strategies to improve customer retention and reduce churn.
Qualification/Requirements:
- CSM or TAM Management experience.
- Customer Portfolio Management experience.
- Risk Management experience.
- Cyber Security experience.
- Third Party Risk experience a plus.
- Microsoft experience a plus.
- CSM or TAM experience.
- Promotes excellent team culture and solves organizational problems and drives efficiencies within CS.
- Able to define, create, execute service improvement plans with customers.
- Ability to provide advanced feedback and technical requirements for process maturity.
About BlueVoyant:
At BlueVoyant, we recognise that effective cyber security requires active prevention and defence across both your organisation and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
All employees must be authorised to work in the United Kingdom. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Client Success Manager, EMEA/UK Manager employer: BlueVoyant
Contact Detail:
BlueVoyant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager, EMEA/UK Manager
✨Tip Number 1
Familiarise yourself with BlueVoyant's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of BlueVoyant on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Stay updated on the latest trends in cybersecurity. Being knowledgeable about industry developments will show that you are proactive and passionate about the field, which is crucial for a Client Success Manager.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed client relationships and driven success in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description will make you stand out.
We think you need these skills to ace Client Success Manager, EMEA/UK Manager
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in client success management, particularly in the cybersecurity sector. Emphasise your portfolio management skills and any experience with risk management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of BlueVoyant's mission. Mention specific examples of how you've driven client satisfaction and retention in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to team leadership, coaching, and cross-functional collaboration. Mention any experience you have with training and developing teams, as this is crucial for the role.
Showcase Your Cybersecurity Knowledge: Demonstrate your understanding of cybersecurity best practices and industry trends in your application. This will show that you are well-prepared to provide expert guidance to clients and contribute to their success.
How to prepare for a job interview at BlueVoyant
✨Understand the Role
Make sure you have a clear understanding of the Client Success Manager role and its responsibilities. Familiarise yourself with BlueVoyant's services and how they impact client success, as this will help you articulate your fit for the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer success management, particularly in the EMEA/UK region. Highlight specific examples where you've successfully managed client relationships, improved processes, or driven customer satisfaction.
✨Demonstrate Cyber Security Knowledge
Since the role involves cybersecurity, brush up on current trends and best practices in the industry. Be ready to discuss how you can leverage your knowledge to enhance client engagement and satisfaction.
✨Prepare Questions
Have insightful questions ready to ask during the interview. This shows your interest in the role and helps you gauge if BlueVoyant is the right fit for you. Consider asking about team dynamics, company culture, and future growth opportunities.
