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- Tasks: Support the Store Manager and ensure excellent customer service in a fast-paced fashion store.
- Company: Join the British Heart Foundation, making a real impact on health and the environment.
- Benefits: Enjoy 38 days annual leave, flexible working, and generous staff discounts.
- Why this job: Be part of a mission-driven team that funds lifesaving research and promotes sustainability.
- Qualifications: Experience in customer service and supervisory roles; passion for retail and teamwork is essential.
- Other info: Part-time role with a 12-month fixed term contract; flexibility required for weekends and bank holidays.
The predicted salary is between 24000 - 33600 £ per year.
Are you looking for an opportunity to progress in store management? We are looking for an Assistant Store Manager to join our fashion store team in Waterlooville so we could be the perfect match!
What Does This Role Involve? As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring the highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
This is a part-time 28-hour position on a 12-month fixed term contract. Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What Are We Looking For?
- Experience in a customer-facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, 'Igniting Change', along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why Join the BHF? We have a strong culture of internal progression and will actively support you to develop your career.
Our Generous Staff Benefits Include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream - claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Assistant Store Manager employer: E8surveys.com
Contact Detail:
E8surveys.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding lifesaving research and community engagement will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. Highlighting specific instances where you improved customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Research the latest trends in retail and visual merchandising. Being able to discuss current strategies and how they could be applied in the store will demonstrate your commercial awareness and enthusiasm for the position.
✨Tip Number 4
Network with current or former employees of the British Heart Foundation if possible. Gaining insights into the company culture and expectations can provide you with valuable information to use in your discussions during the application process.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Store Manager position. Tailor your application to highlight relevant experience in customer service and supervisory roles.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets and deliver exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and your commitment to delivering excellent customer service. Mention specific examples of how you've inspired teams or achieved sales targets in previous roles to make your application stand out.
Highlight Your Flexibility: Since the role requires flexibility to work weekends and bank holidays, make sure to mention your availability in your application. This shows your willingness to meet the demands of the store's schedule.
How to prepare for a job interview at E8surveys.com
✨Show Your Customer Service Passion
As an Assistant Store Manager, you'll need to demonstrate your commitment to exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting how this aligns with the values of the British Heart Foundation.
✨Highlight Your Supervisory Experience
Make sure to discuss your previous supervisory roles and how you've successfully managed teams. Share specific instances where you inspired or developed team members, as this will show your capability to support the Store Manager effectively.
✨Demonstrate Commercial Awareness
Be ready to talk about how you can drive sales and achieve targets. Research the latest trends in retail and think of innovative ideas that could benefit the store. This shows you're commercially driven and ready to contribute to the store's success.
✨Emphasise Flexibility and Team Spirit
Given the fast-paced nature of the role, it's important to express your willingness to work weekends and bank holidays. Share examples of how you've worked collaboratively in a team environment, showcasing your adaptability and commitment to achieving common goals.
