Senior Service Manager – West Mercia Child Exploitation Service

Senior Service Manager – West Mercia Child Exploitation Service

• Full-time
• Contract type: Permanent

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our \’3Ps\’.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change \’the system\’, to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

Catch22 are excited to be recruiting for a Senior Service Manager for our West Mercia Child Exploitation Service. This role has responsibility for the strategic development and operational management of Catch22’s Integrated Child Exploitation Service funded by the West Mercia Police and Crime Commissioner.

Integrated Child Exploitation Service: A specialist prevention and support service for children, young people under 18 and their families who are at risk of, currently experiencing or have been impacted by Child Criminal or Child Sexual Exploitation across the West Mercia region. The service will consist of four teams located in Worcestershire, Telford and Wrekin, Herefordshire & Shropshire.

The role will also support the development of the Young People and Families (YPF) Hub and the implementation of learning and development, performance and impact, business development and wider work streams as required. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area.

The role can be home based, but time spent in each of the services alongside travel across the UK will be required to support delivery and growth of services across the Hub. The ideal candidate will have experience of delivering and managing similar services, the right mix of leadership, passion and energy, and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting, connecting and building services in order to impact the lives of vulnerable young people with complex needs.

Some of your day-to-day tasks will be:

• To lead and ensure the delivery of high-quality services that meet all targets, standards and KPIs and to take prompt action to address any areas of underperformance.
• To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings. To manage their health, safety and wellbeing.
• To manage subcontractors and strategic partners, conducting regular performance and quality reviews to ensure agreed outputs and outcomes are delivered and the partnerships represent good value for money.
• To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.

This post will involve travel across the country and occasional evening and weekend working.

Minimum Requirements:

• Relevant qualification or equivalent experience in a relevant discipline such as youth, community, health & social care, management.

Contract: Permanent

Hours: Full time, 37 Hours per week

Location: Home or Office based with national travel to regional offices (Worcestershire, Telford and Wrekin, Herefordshire & Shropshire)

Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

If you are applying for this role and are care experienced, Catch22 offers a mentor to assist with the application process. Please contact if you would like to find out more about this support. This information will not be passed to the team recruiting for this position.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

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