Senior MIS Consultant

About Us:

SBS are one of the UK's leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.

About the Role:

Due to an exciting period of growth, we are looking for a Senior MIS Consultant to join our Management Information Systems Team. If you have experience in supporting and/or training schools and academies in the use of Arbor MIS, then we would love to hear from you!

Day-to-day, you will:

• Provide consultancy, training, helpdesk support and assisting schools in the use of their MIS systems (Arbor Core and Advanced) to improve efficiency of the systems use within the school.
• Identify and resolve issues with supported applications ensuring all requests are dealt with in according to agreed procedures.
• Engage with our clients to develop long-lasting relationships and grow our existing client base by providing innovative and creative solutions to their needs.
• Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required.
• Action requests for support, escalated by our Service desk and directly from service users.
• Investigate issues, requests and resolve these within the contract SLA.

About You:

If you can demonstrate the following, we'd love to hear from you:

• Specialist experience supporting Arbor MIS.
• Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector).
• Clear and concise communicator, capable of producing written content to a professional quality.
• Experienced in strong customer service and communication skills and high-level problem-solving skills.
• Ability to learn quicky and understand new software, or used an MIS system either as an end user or support function
• Willingness to learn and become an expert in other Management Information Systems i.e. Bromcom, or ESS SIMS. Desire to increase sales/revenue and investigate new business opportunities.
• Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases.
• It would be desirable for you to have prior experience of delivering training & consultancy in Arbor, or supporting schools in the use of Arbor, ideally in a helpdesk environment.

Please note that this role is a fully remote role, but may require occasional visits to one of our offices in London, or Milton Keynes, alongside occasional visits to schools. The role will require a comprehensive DBS check.

Our Benefits:

Please note that the salary range for this role is £32,000 – £40,000 per annum.

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

• Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
• Hybrid or remote working across the country
• Learning & Development
• Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.

SBSINDEED!