Contact Centre Manager - Outbound Sales

We are hiring for a Contact Centre Manager – Outbound Sales, 100% Office based, across Chorley & Warrington sites.

Have you led and developed high performing outbound sales to achieve objectives? The Contact Centre Manager – Outbound Sales will lead the operational success of the lead generation teams, ensuring alignment with Certas Energy and Centreco's revenue objectives. This role is responsible for developing and implementing a comprehensive strategy to optimise outbound telesales efforts, setting and achieving ambitious KPIs and targets that drive measurable growth. A key focus will be driving telesales functions across Certas Energy and Centreco, managing the referral pipeline to maximise efficiency and conversion rates. The role includes overseeing relationships with outsourced telesales partners, ensuring seamless collaboration and high-quality lead generation. Strong leadership will be required to foster a high-performing team and cultivate a culture of excellence, positioning the business as a market leader in renewable energy solutions.

Key Attributes

• Analytical Thinking: Ability to critically evaluate market data, assess trends, and engage key stakeholders in the solar industry.
• Technical Understanding: Strong grasp of solar panel systems, battery storage solutions, Energy Management Systems, and renewable technologies.
• Communication Skills: Exceptional relationship-building skills to drive collaboration with internal teams, external stakeholders, and partners.
• Business Development: Proven ability to establish strong client partnerships and actively pursue new business ventures.
• Sales Expertise: Track record of driving sales performance, negotiating deals, and exceeding revenue targets.
• Compliance Commitment: Adheres to and promotes the Group (DCC PLC) 'Doing the Right Thing' agenda, ensuring high compliance standards.

Experience & Skills Required

• Self-Motivated & Time Management: Highly driven and capable of managing workloads independently.
• Leadership: Experience leading teams across multiple locations, including internal teams and external agencies.
• Proven Results: History of meeting or exceeding performance metrics and delivering measurable outcomes.
• Stakeholder Management: Ability to collaborate internally to align sales operations with capacity and goals.
• Customer Engagement: Skilled at managing customer interactions with enthusiasm and empathy to drive satisfaction and sales.
• Communication & Listening: Strong verbal communication and active listening skills to understand customer needs and provide tailored solutions.

Key Competencies

• Safety Leadership: Prioritising a safe working environment and fostering a safety-first culture.
• Sales Performance: Skilled at identifying opportunities, executing sales strategies, and consistently achieving lead generation targets.
• Problem-Solving: Ability to resolve complex issues and make timely, data-driven decisions.
• Financial Acumen: Experience in quoting, budgeting, and forecasting.
• Decision-Making: Capable of making sound financial and operational decisions.
• Resilience & Adaptability: Ability to stay focused and resourceful under pressure while adapting to evolving circumstances.
• Communication Excellence: Clearly and persuasively conveys ideas across diverse audiences.
• Compliance & Professional Standards: Maintains high levels of compliance and ethical integrity in all activities.

Knowledge & Expertise

• Renewable Energy Market: Understanding of the renewable energy sector, solar technologies, funding models, and market trends.
• Technical Solar Knowledge: Knowledge of solar PV systems, battery storage, and energy management solutions.
• Financial Analysis: Ability to interpret financial statements, budgeting, and forecasting.
• Sales & Business Development: Strong experience in identifying opportunities, negotiating contracts, and driving sales growth.
• Negotiation Skills: Skilled in handling client objections and securing mutually beneficial agreements.
• Results-Driven Approach: Proven ability to work toward goals and maintain resilience under pressure.

Key Accountabilities

• Targets & Results: Achieve or exceed lead generation and performance targets, contributing to revenue growth.
• Technical Knowledge: Apply solar PV and energy management expertise to inform and persuade clients.
• Customer Relationship Management: Foster strong relationships to enhance customer satisfaction and loyalty.
• Lead Generation Processes: Manage and improve CRM systems to enhance sales performance.
• Leadership & Team Alignment: Develop and align internal and external teams to meet budgeted targets.

Apply today!