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- Tasks: Build strong relationships with customers and ensure their success with Adobe products.
- Company: Join Adobe, a leader in digital experiences, empowering creativity for all.
- Benefits: Enjoy flexible working hours, remote options, and a vibrant company culture.
- Why this job: Be part of a mission-driven team that values innovation and customer satisfaction.
- Qualifications: 5+ years in technical account management; degree or equivalent experience required.
- Other info: Fluency in German or French is a plus; occasional travel may be needed.
The predicted salary is between 36000 - 60000 £ per year.
Our Company is changing the world through digital experiences. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
The Technical Account Manager (TAM) is situated in the Digital Media Support delivery team and is assigned to one or more of Adobe’s largest and most strategic customers. The TAM demonstrates a balance of deep and broad technical abilities along with outstanding customer service and account management skills. As the primary post-implementation contact for the customer, they are their Adobe customer services advocate, drive their technical success, and focus on providing proactive services that improve customer operational health with Adobe solutions.
What you'll Do:
- Develop engaging relationships across the customer's organization.
- Communicate thoughtfully, expertly, and professionally at all levels, especially in complex situations.
- Identify needs and propose solutions that will accelerate customer success.
- Assess customer health, technical risks, and opportunities, and build/implement mitigation plans.
- Anticipate problems and proactively work with customers to avoid or lessen impact.
- Engage in or take charge of meetings, calls, and discussions to convey ownership and progress.
- Own and complete customer status calls and reporting, and provide regular knowledge transfer sessions.
- Advise customers on upcoming releases and guide them through complex environment changes.
- Help customers overcome significant issues and expand their usage of our products.
- Collect common questions and improve knowledgebase content.
- Drive innovation, influence roadmap, and improve processes across the Adobe ecosystem.
- Update customer and account information regularly.
- Mentor/coaches team members on accurate processes and methods.
- Work generally during the customers’ core business hours, with occasional extended or on-call hours as needed.
- Travel when permitted to customer sites (approximately 5-10%).
What you need to succeed:
- Degree in a related subject area of the technical industry. Equivalent experience will be considered.
- 5+ years of full-time experience in technical account management or related role in technology space.
- Extensive experience working in complex enterprise IT environments.
- Executive presence and finesse in all communications, with strong conflict-resolution skills.
- Successful customer-facing skills, including running presentations and high-profile meetings.
- Fluent German and/or French in addition to English is preferred.
Technical Account Manager employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Adobe's products and services, especially those related to Digital Media. Understanding how these solutions work will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former Technical Account Managers at Adobe or similar companies. They can provide valuable insights into the role and share tips on how to navigate the interview process successfully.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving and conflict-resolution skills. Think of examples from your past experiences where you successfully managed customer relationships or resolved technical issues.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for a Technical Account Manager, as you'll need to convey information clearly to clients with varying levels of technical knowledge.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your technical account management experience, customer service skills, and any relevant achievements. Use specific examples to demonstrate how you've successfully managed customer relationships and resolved complex issues.
Write a Strong Cover Letter: In your cover letter, express your passion for digital media and how your background makes you a perfect fit for Adobe. Highlight your communication skills and ability to work in complex environments, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Technical Account Manager.
How to prepare for a job interview at Adobe
✨Understand Adobe's Products
Before the interview, make sure to familiarise yourself with Adobe's suite of products and services. Knowing how these tools can benefit customers will help you demonstrate your technical knowledge and ability to propose solutions effectively.
✨Showcase Your Customer Management Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight situations where you resolved conflicts or improved customer satisfaction, as this role heavily relies on strong customer service skills.
✨Demonstrate Technical Acumen
Be ready to discuss your experience in complex IT environments. You might be asked to explain how you've handled technical challenges in previous roles, so think of specific instances where your technical expertise made a difference.
✨Practice Communication Scenarios
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider role-playing difficult conversations or presentations to showcase your ability to handle emotionally charged situations professionally.
